Men's Wearhouse — Local services in Milwaukie

I was looking for a coat for my husband & the store seems to be run by a bunch of young adults ranging from 22 to 25 years old. That clearly do not want to be there. It wasn't a very experience but more of a waste of my time. I'll start the story here: my husband & I start looking around & realize that we do not know my husband's coat size. We glance around & we see a female employee taking the measurements of a group of like 5 people. So naturally, we kind of stood directly behind the group making kind of a line behind them. Not even 10 feet from this employee. She's doing their measurements & I had turned around to make a comment to my husband about, I don't know some suit that was near us or something, & I turned back around to see the group gone, assuming she had finished helping them but she was gone. And I'm confused, we're looking at each other thinking is she coming back..? Where did she go..? I kind of glance around the store to see her, the employee, walking away to the other corner of the store. We see her stop at like a shirt table & she's just starts folding shirts. I'm thinking "okay.. that's kind of rude because clearly she could see that we were standing nearby to get help from her after she helped the group in front of us." And it's not like she didn't see us, like her back was not against us or something. We were no more than 7 feet away from her. I think it was very clear that we were waiting for assistance. She didn't even bother to say to us "Oh, just one moment, sorry I need to blah blah blah & then i can help you." Or you know, acknowledge our presence. She had walked away and literally pretended like she did not see us, which we knew was impossible. Anyway, I go over to her because I don't see any other employee around, and I kindly ask her if she could measure my husband. she's like "Yeah, no problem." OK great. He gets measured, and we go back to the corner where we were at. We were having trouble thinking of a color coat that would match with the shirt and pants that he has. We were both struggling to figure something out, I'm no fashionista, neither is he. So I'm like "Well, I'll go ask one of the employees to get some advice on that. Because that's what they're, there for. right? So I walked back over to the corner in hopes of finding an employee to help me. The same female employee is standing with, Im assuming a superior that looks around 19 years old, that is showing her something on some kind of work tablet. So I'm standing probably 5 feet away from them, not interrupting to let them finish whatever he's showing her. I'm waiting patiently for about 3 to 4 minutes. Not either of them has acknowledged that I'm there. Not an "oh sorry, just give us 1 minute here." So he gets done showing her & they're both slowly trail away from each other pretending to be distracted by something. Again, pretending that they do not see me. Literally standing in front of them. Their back wasn't against me, I was facing them. Anyway, Clearly they don't want to be there, don't want to help people at all. I understand retail sucks but you are getting paid to help people. You can be rude on your own time. It seemed like these kids needed to be supervised by an actual adult to make sure that they were doing their job with helping customers. The suits are nice, very expensive. I guess suits tend to be. My husband and I were kind of fed up, knowing we'd probably have more questions but didn't want to deal with the task of tracking someone down to ignore me & then help me. We went across the street to Kohl's, found a coat there that I was on sale four eighty three dollars. I'm never in Portland so it's not like I'll be going to this place again anyway. But I guess I'm letting people know not to waste their time coming here. Like I did, when I was driving...

My wife and I recently used Men’s Wearhouse to dress my groomsmen and ring bearers, and alter my suit for our wedding. Unfortunately, I am very disappointed with Men’s Wearhouse overall. My initial experience in store was fantastic. The associate helped us pick out all of the garments and fabrics for the adults and children that would be in our wedding. They assured us that the children’s suits would fit and the colors of the ties would match the bridesmaid’s dresses.

The first negative experience was when I took my younger brother to get fitted. Due to miscommunication with employees about my brothers “fitting”, he wasn’t measured for a little over an hour. Most of this time he was just standing there waiting for someone, and they kept passing his information along to the next person, like the slowest relay race you’d ever seen. Eventually, after he was measured and hadn’t actually tried on anything (aside from a suit jacket which we weren’t wearing anyways), we were told to pay and he would pick it up a week before. Fast forward to the wedding, and my ring bearer’s clothes did not fit. The youngest’s mother actually went and purchased him some clothes that actually fit him for the wedding day; evidently their suits DO NOT fit two year olds, like we were told they would. Additionally, I found out that all of our ties were clip on ties; this was never mentioned to us, and although it wasn’t a huge deal, it was disappointing to me. Nearly all of my groomsmen needed adjustments or different sizes, since they didn’t actually get to try on any of the sizes they would be wearing during their fittings. My suit pants that I had hemmed by their tailor needed re-hemming, as they were still way too long. Lastly, one of my groomsmen’s vests came with what appeared to be grease stains along the top right shoulder of the gray vest. My wife and I expected much more from such a widely advertised and seemingly reputable brand. I would like to believe that our experience was an isolated incident, but since we had many different issues with them, it is hard for us to believe this was a one-time thing. We will not be using Men’s Wearhouse...

I have purchased suits for 20 years at Men's Warehouse - translating into over 50 suits in that time. I have always had a great experience, yet, over the past few years the service at the Men's Warehouse store in Clackamas, OR has significantly deteriorated.

I went to this store today to purchase 4 new custom made suits and it was the poorest of my experiences with Men's Warehouse. The store was disorganized, cluttered, understaffed, and when we did receive assistance, the associate could not recall our prior discussions and what we were looking for. She was polite but so overwhelmed, demonstrating an inability to listen, serve, and assist. This was apparent with other employees as we walked into the store.

In addition, I was disappointed to see the attire of the store employees - everyone was wearing jeans, sweatshirts, and tennis shoes. How disappointing and unprofessional, an irony for a company that has built a their reputation on selling professionalism.

We entered the store and were not greeted nor welcomed. We struggled to find someone to assist us. We pulled our own swatches to identify for the suits we wanted to buy and still could not find someone. About 30-minutes later, my wife found an employee and she could not assist and told us it would be another 20-minutes or more but someone would come. We left after being in the store for over an hour without any help.

We were not able to even purchase new suits today. At about $800 per 50 suits purchased in the prior 20-years ($40k), I will no longer be shopping at Men's Warehouse.

Ultimately, my wife and I are beyond disappointed with the declining service and culture/climate - we will direct our $'s to a different company to purchase my suits...