NW Rugs & Furniture — Local services in Milwaukie

Sales person is great and i picked out my Rug! After sale service is a big failure. Picked an expensive rug to be delivered directly to my home. I specifically told the store i don't live there yet and i would appreciate a tracking number so i can be sure to be there to accept it. The sales person says you can call next week to get the tracking number. Called them the following week as instructed but was told tracking hasn't generated yet and called them 1 week later and was told the Exact same thing?! Called them one last time on 9/22/25 and was told no tracking still and it will take up to 6 weeks until it is delivered. Lo and behold, it showed up to my place today on 9/22/2025.

My house is literally on the corner of a very busy traffic street! And it is a big rug and pedestrian and car passing by can see it from FAR AWAY just sitting there looking pretty and wide open for grab!

Good thing it wasn't stolen or pouring rain! Don't trust these people with delivery, they don't value or care about you after you buy rugs and paid your $$$. In the future, have it ship to store and go pick it up with U-Haul truck if you don't have big enough car to take it home with you or just go somewhere that still take care of you after you give...

My husband and I were going in to see the selection at the store because we hadn't been in before and it appeared nice from when we've driven by in the past. I was disappointed when a sales associate, I'm going to assume Bella from all the reviews prior, approached us and asked if we were 'killing time' to which I immediately corrected her and said, no, we're actually browsing your selection of rugs and possibly couches. She quickly explained where to find each selection of each type of rug and left. I found it rude that she likely assumed we couldn't afford anything or weren't going to buy because I know we look young. Everything actually was well within our budget but I really didn't have any interest in moving forward with any of their products after the interaction and left shortly after. I don't want to be doted on but to start off the conversation with asking if we were just killing time is a great way to lose business in a store where we were literally the only...

We are really happy with our experience at NW Rugs & Furniture in Clackamas. We came in to look at sectionals, but ended up with practically a complete living room transformation! Emily immediately helped us, listened well to what we were looking for, and then showed us multiple options. We told her our price goal, and Wesley directed us to the Jonathan Louis model that would best fit us. Emily helped us consider complimentary decorative options, like various fabrics and colors for a sectional, pillows, rug, and ottoman. Wesley continually gave us price costs for the options. Both Emily and Wesley were fun and easy to talk to and they devoted a lot of uninterrupted time to us. They complimented each well and really helped us find our vision for an exciting living room transformation. We were impressed and very appreciative of their...