The Home Depot — Local services in Milwaukie

I usually try to avoid leaving negative reviews, but this experience was truly disappointing and unavoidable.

I purchased a patio furniture set from HomeDepot.com and was initially very happy with the look and quality. Unfortunately, two of the cushions never fully inflated and remained flat. I had read similar complaints in the reviews but hoped I wouldn’t run into the same issue. When I did, I was willing to keep the set and simply exchange the two defective cushions.

However, when I visited my local Home Depot store for help, I was told they couldn’t assist because I purchased the set online. Eric, the associate I spoke with, flatly refused to help contact homedepot.com or provide any support. He told me it wasn’t the store’s responsibility and made it clear that it was my problem to solve. When I mentioned this issue is common based on the product reviews, he said he didn’t care about reviews or customer feedback. He also told me no one at the store could call on my behalf—I’d have to take care of everything myself.

I had already tried calling homedepot.com before visiting the store and was on hold for 30 minutes without getting through to anyone. That’s why I went in person. Unfortunately, I was met with rudeness and indifference from Eric. When I asked to speak with a store manager, he claimed no one was available. It wasn’t until I mentioned contacting Corporate that he said a manager was on lunch and would return in 30 minutes.

I waited and eventually spoke with Amanda, the Assistant Manager. She called homedepot.com and initially told me I could have a new set shipped to me for an exchange. However, when I asked if I could just replace the two cushions because I had already spent nearly a whole day assembling the set…she said she would need to double-check. After a second phone call, she came back and told me that not only could I not exchange the cushions individually, but now they were also refusing to ship me a new set unless I returned the current one first.

This is incredibly frustrating, especially since I explained I need the furniture for a party at the end of the month. I was told there’s no guarantee I would get the same sale price if I returned it and had to reorder. Worse, if the new set has the same cushion problem, I’d be forced to go through the entire process again: return, reorder, and reassemble…something I think is completely unreasonable for a customer who received a defective product.

To make matters worse, I don’t have a vehicle large enough to transport an assembled patio set, and now I’m being told that it’s my responsibility to return it in-store. That’s absurd.

Ultimately, I’ve decided to return the entire set and buy from another store. From the associate to the assistant manager, the customer service was poor, unhelpful, and lacked any empathy. This experience has completely changed how I view Home Depot.

Update (June 15, 2025): Returned to the Happy Valley store with my assembled patio set due to defective cushions. Manager Nancy immediately dismissed me, saying, “Yeah, I heard all about you,” before I could explain. I was shocked and insulted. I calmly clarified the issue~two cushions never inflated, and I only asked for replacements.

She later admitted there are two sides to every story and offered a discount and new cushions, but I declined. The experience showed me Home Depot doesn’t stand behind its products or value loyal customers. After 30+ years, I’ll be taking my...

If I could give this place a zero I would. I had ordered a couch from here and when I picked it up and brought it home it was the wrong color. So we called and asked what we should do because we didn’t have a way to take it back because we had friends help us pick it up. The person who answered the phone basically said we have to figure it out and can reorder when we get there. So my husband asked to talked to a “manager”. Kevin the a so called manager arranged for the wrong couch to be picked up from our house since we had no way to get it back to the store. We asked if we could recorder the right color and after convincing him he said that was fine. After reordering their pick up service calls and says we will have to wait 5-7 business days before they pick it up. Being already frustrated we let it go and said whatever and just waited. After they pick up the wrong colored couch we get a call from the delivery service saying they will drop off the reordered couch between 2-6 but they have to leave it outside and can’t drop it off in the house. They tell my husband it’s against their policy and that they cant let us choose a time so he could be home to bring it in the house. Mind you I’m 6 months pregnant and will be the only one home till 6. So I call the store and talk to Kevin once again and ask if there’s any way I can get it delivered in the house and he says no problem and that he will put a note in. He’s very dismissive and doesn’t even looked up my order. The next day comes where they delivered the couch and the guys tells me he can leave it on my front porch and can’t bring it in the house. I live in a town house where it would cover my neighbors door if he did that and it was starting to rain. I ask him what I’m supposed to being 6 months pregnant and can’t lift it in the house by myself. He tells me he can’t slide it in and I could push it the rest of the way. Doing so we get the boxes in and I open one to the wrong colored couch AGAIN!! I call the store and tell them how frustrated I am and how every time I call Kevin says it’s all handled come to find out he’s not even a manager just another associate! The lady who is helping me now just called and told me they will pick it up tomorrow and that the color I order is out of stock!! So now Im just waiting to see if I just get my refund and take my business somewhere else or if they are going to figure something out. I will never shop here again and I will make sure to tell everyone my experience with this company. If I’m spending over 500 dollars somewhere I expect to be taken care of. This is...

Ordered a new house vacuum and a shop vacuum using the HD app. I have an HD credit card and was mailed some great coupons and promos that I put to use. There was a little mishap when waiting to receive items by delivery. My shop vac was received within a couple of days as promised. I waited a couple of days for my house vac that didn’t come, but I did receive an email from HD saying my vac was waiting for pick up and only had a few days before item was returned. I called customer service and agent told this particular item is store pick up only. I must’ve overlooked that bit of important details. So, I’ll eat that rare mistake. Agent went ahead and changed the pick up time to allow me extra time for pick up. Being a procrastinator, I used those extra days and made it to the store by 957pm with seconds before store closure. I so happen to rush out of my vehicle because I noticed store employees at the entrances waiting for last customers to exit building before locking up. I walked in and got some eye rolls but nobody said anything. I walked up to customer service counter and was greeted by very nice employee. I gave him my order details, showed my ID and walked out before 10pm. As I was leaving, the same employees were guarding the doors, and they wouldn’t give me eye contact. But, then as I was passing one of them said, “shouldn’t we check his receipt?” The other replied, “no! Why?” So, I stopped and said, “just in case. You never know!? You should check for security/loss prevention.” So, they both scanned my paperwork and verified my item and signed it. I said, “thanks for your assistance and have a good night” and exited. I get that they were irritated because I came in last minute, but I was in and out in under 3 minutes. As I was loading vac into my SUV I saw lots of people exiting and they still was standing at the door when I drove away. Which meant that customers were still inside. Sucks for them!! So, overall I got good deals on my items, delivery was fast for shop vac, mishap on order details for home vac was resolved with in store pick up, and I picked up my item just in time. I have yet to open the boxes and use, but I’m sure there will be no problems. I’ll return/exchange if needed. Thanks for your assistance, Home Depot!!

P.S. Check out the funny and silly packaging for the Eureka vac. A hand coming out of a ‘torso-less’ bottom half person, holding a vacuum wand with hose attached to nothing. Random and hilarious product...