Boot Barn — Local services in Mineral Wells

Save yourself a trip before going to this location. Worst customer service I have ever experienced. I went to return a dress I just bought yesterday. I paid for it with my card on Apple Wallet. The lady asked for me to use the same card I bought the dress with to get the refund, so I used my same card on my Apple Wallet. It showed approved on the machine, but the lady said it was saying it was not the correct card. She called for a manager & the manager was HORRIBLE. She informed me I needed to use the exact same card I used yesterday to receive the refund back on the card. I let her know that I used my card on apple wallet yesterday and I used it again this time, got the “approved” on the card machine so I’m not sure what’s wrong with her system. She then opened up the register & slapped the coins down on the counter & handed me the cash and said “here’s your receipt”. I let them know I would never go back to that location. For a manager to treat a customer like this, is bizarre, especially when I was trying to explain to them that I was using the same card I used yesterday, for the refund. Unfortunately this place is going to go down hill because of...

UPDATE: I returned to see if anything had improved. They were worse. A customer gave me better service. A guy did come to help since a customer called him to help me, but he kept walking away saying they didn’t have what I wanted…so I found it myself. Wait at front for about five minutes for someone to check me out. Almost non-existent personality. She did say Merry Christmas though. I hope no one’s name got assigned to it for a commission. —————— I thought the employees worked on commission? Two separate occasions could not get anyone to help me. They were helping no one. I’ll just head to Weatherford. Not the best way to start a new...

Boot Barn – Mineral Wells, TX

Stopped in on a business trip after a coworker recommended Boot Barn for jeans. I wasn’t planning to shop, but I’m glad I did!

Monica greeted me right away and was incredibly helpful in finding the right size and style. She was patient, friendly, and made the whole process easy (even for someone like me who isn’t into fashion).

The store was clean, organized, and I left with the perfect pair of jeans. Huge thanks to Monica for her outstanding customer service—I’d...