CPR Cell Phone Repair — Local services in Minnetonka

Lobby was empty when I arrived, but you could hear voices in the back room. Stood in lobby for over a minute before someone came out. They replaced my screen protector, which took 20-30 minutes in a back room out of sight of the customer. The employee handed me the phone and returned to the back room. The new screen protector was visibily crooked, which prevented it from fitting properly in the case and overlapped the front camera slightly. As there was no way to get the employees' attention (both in back), I had to call them on my phone to follow up. I was told the fit was because of my case (not true). I asked her to fix the issue. 10 minutes later, my phone was ready with a correctly positioned screen protector.

At no point during my time in the store was I made to feel welcome. Both employees acted as though I was a nuisance from the time they grudgingly greeted me. I saw similar attitudes displayed towards a customer entering shortly after me.

I went to this shop wanting to support a small business, which the sticker on their door encourages. I had to pay a $10 install fee at CPR as opposed to a $6 charge to receive the item via mail directly from the manufacturer, so this experience cost me more of my...

When I dropped my phone and it quit working, I thought, Oh no, I'll never get this phone working again. I looked on the computer and found car phone repair had very good reviews. I took it to car and a very nice gentleman explained that it could be a number of things that could be wrong with my phone, so he would first have to diagnose the problem and get back to me as soon as possible. He did exactly that. He was happy to tell me that somehow the battery had become dislodged from its connection. He could have given me a line of crap and charged me pretty much whatever he wanted and I would have been happy to pay it. But he treated me more than fair. He refused to take anything for his time. If I ever need a phone repaired or know anyone that needs work on a phone, laptop or any other device. I know exactly where I will go or suggest anyone should go. Minnetonka CPR will always get my business. Honesty and integrity is important to me. And they proved that to...

I've given this shop several chances but I can't recommend them. My battery replacement took a week longer to get then I was told, and when it came in, I was given the hours to have it replaced but when I went during those hours, the one guy that could do the repair wasn't in, like he said he would be. Wasted trip.

Once the replacement was made, my phone became extremely chunky... Nothing worked right. They did no diagnosis at all. The guy who gave it to me said they did based the problem and it was my battery. Clearly not true because if they had checked it, they would've seen how bad it is.

So I took it back today and was told that no one there knew androids well enuf to even look at it... Literally! He never even touched my phone. I was told that I'd have to wait two days before the guy who could look at it was in. Not good enough.

Find another place to work on your phone. CPR is very...