Rocket Fizz Mobile, AL — Local services in Mobile

While the atmosphere is nostalgic and comforting, the service was awful. The staff was more worried about petty theft than assisting customers. The staff did not seem happy to be working there and it took away from the experience. I watched a worker, who I presume to be a manager, chase down a child for taking a piece of 25¢ candy, and proceed to seem upset when he couldn't find the kid. I just feel like the company is more concerned with making as much money as possible than worrying about their customers and workers. Overall, decent atmosphere but the terrible service ruins the whole visit. Would not recommend visiting this store.

Side note: I also feel like the person who responds to reviews is not professional at all. Saying "it is what it is" and "SMDH" isn't going to help anything and just puts the company in a bad light. I understand that theft hurts business, especially small ones, but you have 15 stores and from what I have researched they are all doing well. Whether it's true or not, saying that a way a parent is raising a child is "sad" isn't right at all. There are better ways to handle criticism and troublesome customers.

Edit: Over a year has gone by and I get a notification saying that my review was answered! I was hoping that I would be greeted with clarity. I did not expect to receive “Nuh uh you're just lying”. I'll admit that my research may have been incomplete, but I did not write a “false statement by you” I simply just wrote what I experienced. That's not fact or fiction, it's my opinion. For a statement to be fact, it needs to have no ambiguity. Not only was I accused of lying. I was lied to! You may have had the same three girls working for you for some time, but not when I wrote my review. I was doing a lot of Christmas shopping during that week, so I was in and out of that mall/store. I remember a rapid change in staff. Maybe as if the staff I first witnessed wasn't happy working there, as I said. There's also another review around the same time as I posted mine that was responded too saying “Not sure why you decided to give us a 1-star review. You only worked there 2 weeks and didn't talk to anyone about why you suddenly left. Good luck to you in your future endeavors! - Richard M., Owner”. I did visit prior to 2024. My visit was in December 2023, and since that's the case. You don't even know what theft I'm talking about. Normally, you guys love to post YouTube links/proof, but you brought no proof to this response. How are you going to accuse me of lying when you don't even know the crime I witnessed. The last thing I want to review is the owners responding to reviews like mine. Seriously, please grow up. Bashing bad reviews just makes you seem like a child getting caught in the cookie jar. For example, saying “This would lead us to believe that either this is a fake account that you only use to trash businesses or you are a truly miserable person who cannot find any happiness in your life. Either way, I wish you the best! Thanks - Richard M., Owner” just makes you wonder. I would also like to mention that you did not respond to that portion of my review. For a company that uses “As veteran owned” in almost every response, this doesn't give you the right to just be mean. I imagine you feel really cool when you hit that post button, but it doesn't make you seem really cool. If all these statements are false, then prove it or leave it alone. I can't tell if you're looking for engagement or “baiting”, but it doesn't look good in my eyes. To any potential customer reading this. Please use your own judgment. This is a review of MY experience. I am not bashing or defaming anyone or anything. I have only shared my...

Likes to accuse children of stealing candy and screaming at them in the middle of the mall and attracting a lot of attention instead of addressing the adults or even trying to figure out what happened. Very rude and very unprofessional, will not be back. Don't waste your time or money here! And after your reply, the place Obviously still doesn't care to find out what truly happened. No one fled the scene, period. We bought two bags of candy and the kids (not teenagers) thought the powder was a sampler (the thing that was accused of being stolen🥴) simple mistake. We walked around the mall for another hour before woman started hollering at the kids while we were leaving and we were walking BEHIND the children!! I went back in and paid for the little bit of powder that came out of the machine. Automatically accusing someone of stealing, instead of addressing it in a civil matter says a lot about your business. I am a business owner as well, and I would NEVER scream and holler at children, regardless the situation. Don't want children touching your product, put up a sign stating to get an assistant to help with said product. Kids make simple mistakes, nothing was stolen. Once again, very rude establishment and wouldn't...

This is such a breath of fresh air. Many of the sodas including the ones I purchased are $3.49 each, I find that to be reasonable all things considered :) one review complains about the "lame music" as nostalgic golden age era candy store you shouldn'texpect it to be all modern music lol. I cannot comment on the candy as I have only ever purchased their delicious soda beverages. Will return...