Spencer's — Local services in Mobile

If I could rate my experience a zero that’s what It would be. Poor management . Piss poor customer service. First walking into the store I see a guy hanging clothes on a rack and a female standing there just talking meanwhile there’s another customer waiting at the register to checkout after standing in line about 5 minutes I leave the line to go break up the conversation by asking if they worked there (so that we could get some assistance).Once I informed her I was picking up an online order for 1 pillow she said if I haven’t received a email that it was ready for pickup then it’s probably not ready. But it had been 2 full days. And I’m looking at 5 on them sitting on the shelf in front of me. She then says that they were a team of 5 and didn’t have time to get to the order ( Maybe because you’re busy running your mouth instead of assisting customers and fulfilling ur online orders. ) So 5 people can’t fulfill an order for 1 pillow in 48 hours?? Then she makes the excuse of they were busy with Black Friday and cyber Monday orders which had been over a week already. NO EXCUSE. And at the time it was only one other customer in the store. I left the store without my item. Once I called customer service she had it ready in 10 minutes.. why couldn’t she have done that while I was in the store? So I had to wait til my next off day to pick it up which then my order was automatically canceled because of my work schedule. And to find out she was actually the manager . PLEASE find new management for this store or it will continue to hurt your brand. As a manager at my place of employment I would’ve never rendered such poor customer service. This explains why the last 6 reviews are a 1 star. Find a manager who will go the extra mile to take care of the...

I frequently shop at Spencers for my gauges but this time was a different experience. I was racially profiled. I wanted to look at and see the price of gauges which were BOGO. I asked the young man if I could see them and he said he needed to bring them to the register. I replied that's fine I just want to see them when I reached out he said he needed to hold them and held them tight. I said to him I just wanted to look at the back so that I could price them bc I was going to do the BOGO. Needless to say I purchased nothing and told him to have a nice day. I mean what was I going to do put them in my pocket with him standing there? Risk going to jail, losing my job and my kids. I understand the policy of bringing them to the front until purchasing but not letting me touch some that I'm purchasing with you standing there is ridiculous. I work extremely and I'll spend my...

Victor went above and beyond, whereas two other employees were lukewarm. One stood behind the counter, not looking at us as we approached, and declined real help after we told her our need. That's when Victor did offer help. Another employee later came to checkout, but did not greet us. She did recover, and was civil during and after transaction. Victor searched for what we wanted, even looking in backroom, and found it! You need more like him, with energy and...