GameStop — Local services in Modesto

This review is based on my pre-order of Pokémon Violet/Scarlet. The short version is that I went to pick up my game on 11/17 @ 9pm. I waited out in the cold for 30minutes before they opened and when I handed them my receipt for my paid for item I was asked if I had a ticket. I did not, so I was told I was unable to pick up my game and that I would need to return at 10am the next morning.

The longer version. I haven't pre-ordered a game in years and I was hyped for Pokémon. I had made plans to meet up with a friend after pickup so we could play together. I pre-ordered my game months in advance, and neither was told about nor received a ticket. I went in a month later to pay off my remaining balance for the game, again, no ticket or mention of one. I received a phone call 11/14 as a reminder of my pre-order and that I needed to bring my receipt upon pickup on Thursday night. As mentioned above, I was unable to pick up my game and this Gamestop single handedly ruined an experience for me. Unable to play, had to cancel with my friend, and I had difficulty sleeping because of how upset I was.

I went in the next morning at 10am and received a refund as I had picked the game up HOURS earlier at Target. Three people in line with me were also not informed about the ticket, and on my way out there were more people there for the same reason. The owner appeared apologetic, but also a little defensive by telling me that there were a lot of people that did receive their ticket, so it was my fault because...? It was a screw up and he needed to own it.

Rant. What is this ticket system? I had bought and paid for my game, my game was THERE, but because I didn't come in earlier (not even sure when) for some magical ticket, I was denied my purchase? Why not provide a handout to those that preorder with simple instructions. Why does this message need to be conveyed in some cryptic phone call? Why not limit the amount sold for early pickup and inform new customers that the limit is reached, and they'd need to come in the next day? This could all be stated on a receipt or separate hand out. There are several simple solutions that the owner should explore, but for me, I am done. I won't ever purchase from this Gamestop or...

I am new to games stop my 7 year old loves games so he decided to spend his birthday money there. When I first signed up my email was entered wrong and was not linked up to my app. So the store couldn’t do anything had to call customer for an hour and finally decided to delete my membership at the store . Your employee” Tony B”- Amazing and patient individual went above and beyond and took the matters in his hands and helped me fix the membership situation. There is honesty a lack of customer service these days. Tony B thank you so much for going beyond and giving me a great experience. I have been there twice this week - first time wasn’t even knowledge and this time you made me a customer...

Nicole, Heidi, and Miguel was so wonderful and outgoing when I went to their store on August 16th 2024. Nicole noticed us when we first walked in the door and she was very polite and asked me if she could help with anything. Heidi was also wonderful when she came and she helped out Nicole with assisting me with my purchase and actually help me find a better deal because she had more insight of what I was looking for and Miguel was just wonderful all the way around for just being there to support both of the ladies and doing his job thank you team GameStop in Modesto Central valley plaza on plaza parkway. You're my main store and I will always be coming...