Goodwill — Local services in Monroe Township

Absolute worst. If you guys can't hold things, that's fine, JUST SAY THAT! Don't give people false hopes when they see something at the drop off center they desperately want, the drop off center calls the manager at the store and said manager says to take the name and phone number and as soon as it hits the store, they will call us. So they call and say it's in the store. My husband goes to get the item immediately after they call and all of a sudden, it's sold! So I call and am told they can't hold items. So what was the point of taking our information then? What was the point of calling us to say it made it's way to the store....and instead of saying "btw we can't guarantee this item to you we are just calling as a courtesy." No, instead you give people false hopes and no transparency. What a joke. Sounds like one of the employees just wanted it for themselves, again that is fine...JUST DON'T MAKE PEOPLE THINK YOU'RE HOLDING IT FOR THEM AND THEY WASTE THEIR TIME COMING TO GET IT FOR NO REASON. Be honest from the start, it isn't hard "we can take your name and number but there is NO GUARANTEE you will get it once it hits the store" see how...

I use to LOVE goodwill, good items and prices, but after covid, like everything else, prices went up, and they closed dressing rooms, I've spent so much money, on clothes that didn't fit, but by time I got back over, my time was expired, they need to open atleast one, dressing room, and all carts have to stay out of rooms, they said people would take carts in and change prices. I haven't been back, for months, very disappointed, in goodwill companies, they employ, handicap , and employees, and little other things, but you can't tell me that will everything donated free, goodwill isn't making a killing!! Shop at Charitable Deeds, if in area, very kind people, and if you are struggling, they will work price with u, and all clothes are either free. Or donation. Best place in area, in my opinion. Tks to all the volunteers at...

I had the great pleasure of spending a lot of time when the store was located off of main street and it was always a great experience. The store then relocated to what seemed to be a bigger facility and from personal knowledge lost one of it's best manager and since then the prices have increased I would have to say at least 50% which for some might not seem a big deal until you stop and think that it is all 100 % profit and then it gets a bit senseless. One last thing is check for yourselves on how much they make profit and how much they want you to think they are a charitable entity and I would have a feeling you will be very surprised.I went from going into the shop a couple times a week to maybe once every couple months and am...