T-Mobile — Local services in Monroe Township

Went in to get a new phone after losing mine. Found out only my brother was made authorized on account when both of us were asked to be made authorized. Told them it was 50 miles round trip to get an authorized person. Was told I could do it on the app and it would ship in a few days. I wanted one sooner so I drove 50 more miles to come back and get a phone. Now I’m told you have to do it on the app and I physically can’t do it or get a phone today none of which was mentioned the first visit today, just suggested to do after I mentioned my drive. So now I sit here typing this after wasting another hour and a half of my day and $10 in gas. What is the point of a physical store if you can’t do anything there or get precise correct information at the very least.. I get the phone insurance is a separate company but nothing was ever mentioned that it couldn’t be...

Worst coverage map I have experienced and customer service leaves something to be desired. Incoming calls almost always go straight to voicemail never ringing. Texts often show a fail error message but actually end up sent leaving you texting someone several times. Went back to my...

Staff was willing to help me buy a new phone with a split cash and credit while visiting...