Fast Cellular — Local services in Monroe

Terrible Location & Parking The location is inconvenient and poorly designed. There’s virtually no parking available, as it's in a cramped shared building next to a busy pool supply store and Raising Cane's, which already brings in heavy traffic. Getting in and out of the parking lot is a hassle.

Unwelcoming Atmosphere The customer service is lacking. You’re not greeted or acknowledged upon entry, even when multiple staff members are visibly present. They’ll look at you walking in but won’t say a word—there's no sense of hospitality or urgency to assist.

Low-Quality Parts The screen replacements they use are not OEM (original equipment manufacturer) parts. The materials feel cheap, and the screens often don’t fit iPhone correctly, affecting both function and appearance.

Recurring Issues After getting one issue fixed, it’s not uncommon for something else to go wrong shortly after—forcing you to come back. This raises concerns about the quality of their repairs and whether it’s a strategy to generate more profit.

Incentive Reviews Many of the positive reviews seem to be incentive. They used to offer discounts in exchange for 5-star reviews written while you were still in the store. However, the discount was often minimal—just enough to cover the sales tax. This practice skews the authenticity of their overall rating and explains the lack of recent, organic feedback.

Slow Turnaround Time The service is much slower than advertised. Even for minor fixes, you could be waiting several hours—or even days—for completion.

Understaffed or Unfocused Despite having several employees present, usually only one person is actually working on repairs. Others are either coming in and out, working on unrelated tasks like car maintenance, or just standing around. This creates long wait times even when the store isn't that busy.

Unprofessional Owner The owner often comes across as rude and unprofessional. Just look at how he responds to negative reviews online—it’s defensive and inappropriate for someone running a customer-facing business.

Misleading Warranty Their warranty isn’t worth purchasing. It excludes common issues like water damage and physical damage—the very reasons most people would want coverage in the first place.

Privacy Concerns When you provide them with your pass-code, so they can access your device for repairs, they allegedly store your personal data on their laptop. This raises major privacy and security concerns, as there's no transparency about how your data is handled, stored,...

This is the place to go for anything you need for your phone. Whether you need repairs to needing and wanting cases for your phone, this is the place to go! I have a Moto G power motorola phone, that had a cracked screen when I dropped it in a parking lot, in Alexandria. I searched in Alexandria and Pineville for someone to replace the screen on my phone. Everyone who I went to, did not work on motorola phones! only iphones and Samsung. I then turned to google for help. There I found Fast Cellular. I sent a message to Fast Cellular explaining what my problem was and gave them the information they needed. With in an hour I received a response letting me know they can help me. I took my phone to them and with in 2hours my phone was repaired. Great customer service and I will continue to be a customer of theirs for a very long time! To the young man who fixed my phone...

I needed my screen fixed because he was broken. They got it fixed in less than 24 hours.

Here's my issue: Today, I went to AT&T to have my service transferred to a new phone and the lady told me that my SIM card was missing. I told her that I shouldn't have service without it. That's when she told me about eSIM cards.

My SIM was in this phone when I got my screen fixed and suddenly someone points out that it's gone? A SIM isn't something that a person just takes out so what I want to know is what did you guys do with my SIM card?

Again, y'all did me right by fixing my phone but what happened to...