TRU Bowl Superfood Bar Monrovia — Local services in Monrovia

I was so excited to try this Açaí location, so much so I drove from Pasadena bypassing a lot of other places. The young man that took my order was nice, but spoke so low I was struggling to hear him. Prices on the menu is inconsistent. $1 more on the screen and $1 less on the register counter. There’s so many options and everything sounded so good so it took me some time to choose. The line started to form so I decided on the Buttah Lova. When the girl started making my bowl (mind you it’s my very first time and they have a lot of options. I was excited!) I told her oh I want some coconut base with my Açaí, I didn’t realize y’all had that! She responded saying that I’d have to change my order at the register because it’s a custom bowl. I said it’s no price difference so I’m confused. She repeated that it was a custom bowl. I said okay just forget it then, she says I’ll put it this time but I’m letting you know it’s a custom bowl. At that point all excitement left and I was irritated because uh?! Why I’m I going back and forth with you over something I paid for and have to be the one to eat it? AND there was no price difference! She continues making my bowl and I realized that regular coconut flakes and almonds go on the Buttah Lova I didn’t want that so I told her extra toasted coconut flakes and no regular and no almonds. She rolled her eyes and said is there anything else you don’t want? I said yup no chocolate drizzle. When she finished she put a lid on my bowl and sat it on the counter and walked away. Didn’t ask if I wanted a bag, napkins were no where to be found, and I grabbed my own spoon. I asked for napkins and she had a problem with that as well, I left! Let me tell you how the bowl wasn’t even good. Lacked flavor and sweetness altogether. I’d most likely never return. Customer service is a big deal for me and I don’t want to feel like I have to argue with someone to have my food prepared the way I’d like especially when that’s literally the concept of...

This post is for locals to be aware of the trap set up directly above Tru Bowl. The business said they were unaware and the property manager responded and said it's humanely trapped but a someone took the trap down and 3 babies and 2 adult pigeons were in there with no food or water and who knows for how long. The person put a water bowl in and the babies drank the water so fast. They were all skinny. The water tower that was found in there was completely dry.

Solution: Remove the short wooden platform so that no pigeons hang out there instead of leaving a trap up there where pigeons still hang out anyways. Were they going to trap all pigeons in the area? And then do what with them? Basically let them die of thirst and starvation?

Please report to Palomacy Facebook group if you see the trap up there again so someone in the group can help the babies. They might place more traps again.

Please write reviews and yelps so locals know. Customers buying around here have a voice - like voting. Your...

🥤 Disappointing Experience – Poor Customer Service!

Decided to grab a quick smoothie from this location since I usually go to the Claremont one. I placed a mobile order through their app, but when I arrived, the drink wasn’t ready—it was just sitting there on the printer. The staff said they had just received it, which was confusing.

I told them no worries, I’ll wait. But when my smoothie was finally handed to me, I politely said thank you—and the staff member didn’t even acknowledge me. She turned her face and walked away. 😤

👎 Overall, the customer service was cold and unwelcoming. I’ll be sticking to my usual Claremont location, where I’ve always had a better experience.

📍Not coming back here again. ✅ Save your time—go where you’re...