Extended Stay America Suites- Los Angeles - Arcadia — Hotel in Arcadia

I’d stay here again, but If the Monrovia ESA (3 blocks away) we’re not avai;able or I needed a lowwer price, but I’d try to get a room on the south side of the building and keep my expectations very low.||CHECK IN:|At check-in the person working the desk refused to accept my credit card and kept saying, “We don’t take that kind of card”. It took 10 minutes to convince them it was a normal credit card. I’ve ised the same card at every motel and hotel across the U.S. for 15 months and never previously experienced this before.||CHECK OUT:|During check-out, I observed a woman trying to get her room cleaned, unsuccessfully. She told the employee her floor was really dirty. After telling her to buy cleaning supplies, she ultimately talked him into loaning her a broom. I felt the employee was being evasive, unhelpful and had poor customer etiquette.||SUITES:|The rooms are fairly large, the appliances appeared fairly new, the furnishings were in good shape though not modern. The queen bed was comfortable with wheels making it easy to move. Plenty of cabinet space, nice luggage area with racks, decent sized restrooms.||LENGTH OF STAY:|I booked four weeks at Arcadia ESA due to an appointment during week four. During my second week, they told me they would not accommodate my fourth week. They have a 21-Day stay policy.||NEW OWNERS:|An employee told me, “This location has been sold and the new policy of 21-day max stay, is to force out ‘long-term residents’.||HOUSE KEEPING:|I was unable to obtain any house keeping during my three week stay. They day after they claimed to schedule a room cleaning, no one ever came. The desk employee claimed I hadn’t been scheduled and only one house keeper was working for the entire building.||SECURITY/SAFETY:|My door locks were deactivated several times during a specific shift. It didn’t stop until I discussed this with an employee on a different shift.||A housekeeper walked into my suite without knocking or identifying themselves. When I looked out the door, they were running down the hallway. Their cart was not nearby.||I ended up buy and use a nanny-cam to watch my room, here.||PETS: |This location allows small to medium pets. (with fleas). I got lots of bites from walking in the carpeted halls.||NOISE:|My room faced the 210 freeway. The noise was so loud I couldn’t sleep at night the entire stay. My ears were ringing even a week after leaving.||The restroom vent had a loud blowing noise 24hrs.||I didn’t hear noise from people walking in the hallway, doors closing, or people in connecting rooms.||A couple of dogs barked a few minutes in the hallway, two different times.||SMELLS:|The curtains in the room smelled heavily of smoke. ||The hallway always smelled like WD-40 Lubricant or poison.||BUGS: |I saw a single roach, twice during my first week.||The Hallway carpet had fleas.||LAUNDRY:|The washers and driers cost $4.50 each, per load.||TV:|TV was basic with a couple of movie channels.||WIFI:|The unsecured free WIFI was stable, consistent and fast.||GARBAGE:|Each floor had a room where you take your trash. An employee told it is emptied once a week by it’s maintenance person.|||CUSTOMER SERVICE:|The poor follow-through, inconsistency of policy knowledge, poor room cleaning, unavailable maintenance and housekeeping, quite a few unwelcoming front desk employee, all suggest very poor management and a need for customer service retention and etiquette training.|||FINAL THOUGHTS:|1. It’s not the worst place I’ve reviewed and its not the best.||2. Expect to need to clean your floors and suite. After seeing the single roach, I cleaned the floors with water and a towel, it was filty. I’d been there only one night. I bought cleaning supplies and cleaned the floors with Lysol Wipes.||3. Amazon Fresh will deliver groceries to your suite door (a (There are no close grocery stores if you are traveling via the Metro A-line Train and walking..||4. Things that might make your stay more enjoyable.|- Ear Plugs, Lysol Wipes.|5. Joining the ESA Free Membership and booking through it’s app will give you the lowest price available.||6. The was my first time staying at an ESA. I am a top tier diamond member of most hotel and motel chains. If you can get a room facing south, don’t mind buyin cleaning supplies to clean your own room, and possible fleas, the price for the size of the rooms and the general furnishings may be worth...

CHECK IN: At check-in the person working the desk refused to accept my credit card and kept saying, “We don’t take that kind of card”. It took 10 minutes to convince them it was a normal credit card. I’ve used the same card at every motel and hotel across the U.S. for 15 months and never previously experienced this before.

CHECK OUT: During check-out, I observed a woman trying to get her room cleaned, unsuccessfully. She told the employee her floor was really dirty. After telling her to buy cleaning supplies, she ultimately talked him into loaning her a broom. I felt the employee was being evasive, unhelpful and had poor customer etiquette.

SUITES: The rooms are fairly large, the appliances appeared fairly new, the furnishings were in good shape though not modern. The queen bed was comfortable with wheels making it easy to move. Plenty of cabinet space, nice luggage area with racks, decent sized restrooms.

LENGTH OF STAY: I booked four weeks at Arcadia ESA due to an appointment during week four. During my second week, they told me they would not accommodate my fourth week. They have a 21-Day stay policy.

NEW OWNERS: An employee told me, “This location has been sold and the new policy of 21-day max stay, is to force out ‘long-term residents’.

HOUSE KEEPING: I was unable to obtain any house keeping during my three week stay. They day after they claimed to schedule a room cleaning, no one ever came. The desk employee claimed I hadn’t been scheduled and only one house keeper was working for the entire building.

SECURITY/SAFETY: My door locks were deactivated several times during a specific shift. It didn’t stop until I discussed this with an employee on a different shift.

A housekeeper walked into my suite without knocking or identifying themselves. When I looked out the door, they were running down the hallway. Their cart was not nearby.

I ended up buy and use a nanny-cam to watch my room, here.

PETS: This location allows small to medium pets. (with fleas). I got lots of bites from walking in the carpeted halls.

NOISE: My room faced the 210 freeway. The noise was so loud I couldn’t sleep at night the entire stay. My ears were ringing even a week after leaving.

The restroom vent had a loud blowing noise 24hrs.

I didn’t hear noise from people walking in the hallway, doors closing, or people in connecting rooms.

A couple of dogs barked a few minutes in the hallway, two different times.

SMELLS: The curtains in the room smelled heavily of smoke.

The hallway always smelled like WD-40 Lubricant or poison.

BUGS: I saw a single roach, twice during my first week.

The Hallway carpet had fleas.

LAUNDRY: The washers and driers cost $4.50 each, per load.

TV: TV was basic with a couple of movie channels.

WIFI: The unsecured free WIFI was stable, consistent and fast.

GARBAGE: Each floor had a room where you take your trash. An employee told it is emptied once a week by it’s maintenance person.

CUSTOMER SERVICE: The poor follow-through, inconsistency of policy knowledge, poor room cleaning, unavailable maintenance and housekeeping, quite a few unwelcoming front desk employee, all suggest very poor management and a need for customer service retention and...

I checked in at the front desk at around 7:50 pm on August 2. When I opened my wallet and took my ID to the front desk, the front desk clerk saw a lot of cash in my wallet. I was staying for two days, but the front desk asked me to stay for one night and had to go downstairs at around 10 o'clock, no later than 11 o'clock. I showed the evidence that I stayed for two nights and paid, but the front desk still asked me to go downstairs and check in after checking out. Because I am not good at English, I asked a friend to translate on the phone and communicated with the front desk for about an hour. They still insisted that I must go downstairs. Later, I thought forget it and didn't want to trouble my friend for too long, so I did what they asked. On August 3, when I went downstairs at the time required by the front desk, the service staff entered my room 208 and stole the money. I found out when I went upstairs and came down to find the front desk. I asked the front desk to retrieve the video. The front desk replied that it was their mistake and told me that they had contacted the manager. The manager had contacted and talked with the staff who entered my room and would give me a reply later. Later, I finished my business in the evening and went back to the hotel. The hotel said that they would let me stay for free for one night, and the manager would arrange a refund for me on Monday. During this period, I called the police. The front desk also said in front of the police that it was the hotel's mistake and let me stay for free until Monday, and the manager would arrange a refund for me. As a result, the manager did not refund me immediately on Monday, and said that the hotel insurance company would compensate me $660， Because the hotel kept saying that, I asked how they could guarantee a refund. The hotel found a Chinese-speaking manager from another hotel chain and said that the hotel would tell the insurance company that it was the hotel's mistake and would definitely refund me. As a result, the insurance company called me, not to refund me, but to ask me to show evidence. I have evidence of the money. This is too much. When I lost the money, I said that the video could prove that I had money in my wallet. The hotel kept promising that it was their fault and guaranteed a refund, but they asked me to show evidence. After that, no Chinese-speaking manager would lend me the phone, and the insurance company did not respond to any...