Residence Inn by Marriott Pasadena Arcadia — Hotel in Arcadia

If you’re looking to pay Marriott pricing for the Motel 6 experience, complete with filthy and run down rooms, this is the hotel for you.

There were stains in the room, lots of them, in various places. There were stains on the curtains, light fixture to the left of the bed, bathroom door and trim around the window. I'm not talking about some small blemishes either, they were large and various colors on each area listed. The next issue came with the door used to enter and leave our room. It was too short, and even with a door sweep at the bottom, there was a gap between the door frame and the door that a large amount of light shined through (as well as bugs could enter, or someone place their fingers under). Not only does this make for an early wake up call as the sun shines in, but it also shows a security risk as well as cleanliness issue when any bug could come and go from the outside (not to mention poor energy efficiency as the AC would run and literally go out the door. Going along with the door, the rubber flashing around the tiles at the entrance was broken in the corner. We used to live in LA, I realize the insulation in the buildings is poor. However, we previously stayed at the Courtyard a few blocks away and had no issues with sound. This Residence Inn however, because it seems to be residential properties converted into a hotel setup, every single sound could be heard from inside the room. Every person walking outside that was talking, every time someone went up and down the steps, every car that drove by the road that was right outside the unit could be heard from inside the room. When you're in the room trying to relax or sleep at the end of the day, the last thing you want to hear is literally every single noise possible; it wasn't an environment to relax and recuperate. Perhaps the biggest cleanliness/sanitary issue is the floors. They appeared clean, but as soon as you walk across them, when looking at the bottom of your feet you quickly see that your foot was dirty and covered in black dirt. At first we were confused, however we quickly discovered what it was after wiping our feet off with wipes after the initial discovery and our feet again turning dirty after walking across the floor. The room has clearly not been properly cleaned in some time. The last two issues stem from the bathroom, as previously stated though, there were stains on the bathroom door. The door itself was also chipped in the bottom left hand corner with paint peeling off of the door in the corner. Lastly we have the air vent in the bathroom too, it was completely covered with dust; it takes seconds to wipe this down, you can tell it's been months since anybody wiped it clean.

I tried reaching out to Marriott, their response was meager at best. The public deserves to know what they’re staying at before...

The room was fantastic. Beautifully appointed, comfortable, clean, welcoming, comfortable bed, amazing water pressure... my issues came in other areas...SEVERAL other areas. The front desk staff was always accommodating and friendly. My group (3 rooms) was in town for a funeral and they even wrote a sympathy card for us!!! The issues: Breakfast. It's small, not good, and the hours are a little janky. The meat was disgusting, the eggs soggy, and the fruit old. If there hasn't been bagels we wouldn't have eaten there once.... Housekeeping. They are awesome. The room was spotless and they were very friendly, BUT having someone bang as loud as they can on my door at or before 8am isn't exactly how I always want to start my day....... Security. There is none. There was track teams staying there during our stay and they were loud, rude, screaming, drinking, slamming doors, blaring music, running around, climbing on buildings and more... And even after receiving complaints they did NOYHING. They called coaches...who did nothing. This was NOT right and everyone who had to deal with it should have been compensated or they should have been asked to leave the hotel! Parking. The same track teams received enough parking passes that they took up ALL of the "included on site parking" and me and my kids were made to park on the street a block away from our room. This is unacceptable. How about a per room limit. We had 3 rooms and needed 2 spots. They had less than a dozen and took up the whole lot, rediculious! All in all, I can't say I'm thrilled with the stay or the treatment. I would choose another hotel if possible for your...

Thank you Residence Inn for making our trip so much more pleasant. We came to LA to cater a film set. The loft rooms are the perfect set up to do light cooking. Thom checked us in and was so amazing to find us a room near the parking lot. He went above and beyond by giving us directions and recommendation on where to shop for the supplies we needed. He also arranged for us to get a coffee in the morning to take to the set. It was amazing customer service and Thom was incredibly accommodating. Each morning we were greeted by Vanessa who got us ice and coffee in the last hour for her all night shift. Vanessa greeted me with a smile and was so wonderful to talk to. I really appreciated the stories from the fire and how Marriott helped so many people. Vanessa was a part of finding impacted families rooms and it was amazing of her! Anthony greeted us ever morning that we could go to breakfast with a smile, asked how were were and got us food if something ran out. He was so accommodating and pleasant. The general manager also was able to give us a conference room one day and helped make suggestions on where to buy things for the shoot. Everyone we came in contact with any staff members we felt special and very taken care of. The room cleaners were also so nice and brought us extra kitchen supplies and towels. Please keep up the great work at this property, compared to other Residence Inns (like the Glendale one which I stayed and did not have a good experience with the GM ) this is an...