Kids Quest at Mohegan Sun — Local services in Montville

My child went to have a good time, which that's what it should have been, a good, relaxing, fun time. When I picked my daughter up, she was in tears! She told me she was swore at by one of the staff members and also they were very argumentative and verbal with her! She told me one staff member called her a "dumb *ss" and she was so sad about it, she started crying and went to sit at a table alone and wrote. When I picked her up she had a three page letter in her hand with tears in her eyes. I immediately called for the manager, (who seemed to care less). I asked her if she could get the employee that swore at my daughter so we can figure out what was going on she told me she was assisting with a birthday party. Instead of this manager taking this seriously and calling this staff member out and getting another staff member to cover, she told me no. I then asked for corporates info. On our way home, my daughter told me there was another little girl at kids quest, around 3 or 4 years old, that hit her head on a motor cycle ride and was crying. A staff member went over to comfort the little girl and as she was comforting her the same staff member who swore at my daughter said "don't baby that demon child, that's karma, that's what she gets for being a brat". I couldn't believe my ears! Are these owners, directors, etc. aware that their staff are abusing these children?? I also see their nasty attitudes when checking the kids in. They seem frustrated and as if its a bother to deal with our kids. This is your job you chose, no one forced you. I should have know just by their facial expressions and body language and tone in voice that they were not going to be fit or care for children the way they should. I called corporate the next day and explained what happened to the "director of kids quest." She told me they'd review the tapes, but there's no sound, so they wouldn't be able to hear what was said. A couple days later "I" called her back to follow up and she advised me that she could see where the body language of her staff was a little aggressive and she also seen where my daughter was all alone, crying, and not one single person from her staff went over to comfort her or even attempt to ask what was wrong. Just left her to sit there upset. So after seeing all this, she said she'd have the director at kids quest follow up with me. Well, she called me the next day and she wasn't too pleasant either, just as her manager wasn't the day this all occurred. She really didn't seem to care too much. She just said "we looked into it." No apology, she didnt even bother to ask me the details of what occurred that day, she didn't show any sympathy or sensitivity towards this very upsetting situtation for both myself (the parent) and most importantly, the child. I asked if this was all she called me for, to tell me "we looked into it", with no other answers or explanation? "Yes", she said. I advised her I was already aware they looked into it per the corporate director, (so her telling me this was irrivelant). I asked if she understood my daughter was in tears? Was swore at by one of her staff members? Also witnessed another child being verbally abused? If she was aware that my daughter's feelings were crushed and all she has to say is we looked into it? I spoke with the corporate director once again and explained to her how the woman she had called me was very uncaring. It's totally unacceptable and such a sad experience for a child to go through this, especially at a company that promotes children will have a great time and is suppose to have a great time. This was suppose to be a fun and exciting time, where children have fun and feel safe. Not get abused! I am appalled! I feel bad for the little children who can't speak yet and can't tell their parents how they...

There was no wait behind us. We were waiting for a child to be picked up by the person in front of us. We had not been there before so this was all new to us. There were videos of this place when it first opened but I was not sure how accurate that was because of changes we've all made in the last 2 years. But when we got up to the counter the woman was so rude. I just wanted to ask if she had a brochure or something that explained what they /currently/ have for activities. But she just shut me down and said she had no brochure but the kids got "all this" as she vaguely gestures behind her. Not that I can see through her or all the other I obstructions but okay. The woman then demanded I buy a mask from them as it was required. She was angry that I turned around to get a free mask from mohegan sun. We want to abide by the rules but we should not be treated poorly. So when we came back my husband talked to the woman instead. She was rude to him as well. After we let our daughter in the gate, the lady then told my daughter about snacks but when my husband spoke up and asked her what snacks would she be given. The lady then said oh its extra. 😠 Don't tell a small child about snacks and not the adults. Because I was not about to have a bill racked up. I was very disappointed with how we were treated.

My child enjoyed her time here and that is the only reason why it...

My son had a BLAST and even negotiated more time for later in the day, we are here for a couple more days and have already scheduled some time for him between the pool. Our mini vacation certainly turned into someone else's favor of what a getaway should be.

I am so happy I decided to bring my son who's 5 and not pay attention to the negative reviews to steer me completely away. I get it, we are helicopter parents but you have to be reasonable as a parent and let the child decide. We called him 45min after his drop off and he said he was having the time of his life. We walked by while on the casino floor and he couldn't be more thrilled until we picked him up an hour later and begged and cried not to leave.

So we are scheduling another visit for him and some time for us to play on the other side. We are enjoying our family escape and glad we are going on his judgement and feel. Our goal is for all of us to enjoy our time and not lose our shirts :)

As I said I'm glad we decided to take him to Kids Quest. Makes for an enjoyable time at Mohegan all around. As long as he feels safe and makes new friends and enjoys his time as well, less stress for us.

Thanks for...