Vera's Posh Paws Moore - Dog Daycare, Boarding and Grooming — Local services in Moore

This is a place to avoid bringing your pets to stay at. My family was going out of town for Christmas and we decided to take our two puppies that are both around 8 months old to stay for 3 days. One of the puppies had bitten her tail a month before and it was still healing, so we gave them a cone for her and told them about the situation. They said she would be fine and there would be no issues. later that day, they called and asked us to come pick her up because her tail was bleeding and we told them we were already out of the state and could not get her. Apparently, they have no medical supplies on hand and the manager had to come in and go get supplies to take care of it (One reason why you should avoid this place). We got another phone call the next day saying she destroyed her cone that we gave them. However, we had no issues with her and the cone for the entire month she has been using it. Not sure what went on there, but we just said ok. On the final day, they tried calling us a hour or so before I went to go pick them up to let us know that the 2x free bathing coupons they accepted from us were not valid and that we had to pay additional $110 for the services that they did not get our permission to do for paid services. I got the puppies and told them I was not paying for the services due to the fact that I did not authorize them to do it. I get a phone call from the manage the next day and I spent some time on the phone. He said I should pay the money because my puppies were a hassle and caused a lot of issues for him and the staff. He had to come in on his day off to get medical supplies to take care of my one puppy. Then he went on saying my other puppy had diarrhea and made a mess everywhere and that they had to clean it all up and had to give the puppies more baths. In my own opinion, this place is not suited to take care of puppies and seems like they will not be prepared for an emergency, if something bad would happen to someone's pet. Looks like the staff are not informed on how the coupons work that they give out and will just add additional charges to your bill with out your acknowledgement. finally, the manager does not seem fit to handle the position he is in and has very poor customer services and will blame your pet for everything and make you feel guilty into paying the additional charges. My girlfriend ended paying them and I just let it go to prevent any...

I am new to the area and trusted other reviews when I needed to find a daycare for my dog, so I chose Vera's. This was the worst decision I have made. I am not one to write bad about anyone or businesses but I feel that it is my obligation to write a review about Vera's Posh Paws. Here is why. Our dog has been going to doggy daycare for 4 1/2 years so he is well socialized with other dogs. About my dog's second week of daycare, my wife and I were informed (upon picking our dog up from daycare) that a 'scuffle' had occurred with our dog and another dog and our dog was defending himself, but to not worry as there was a staff member who was present to break it up. I understand that dogs get in 'scuffles' but here is what bothers me, the staff member had told my wife and I that 'no contact was made and to not worry, they just wanted to inform us'. Upon taking our dog home my wife and I not only noticed a gash on our dog's cheek that was swollen, but he also had another gash on his neck. To clarify I say 'gash' and not a scratch, as our dog's skin was clearly broken and looked like a canine tooth had lacerated his skin. Upon asking a staff member about this the next morning, we were informed that 'there clearly was a fight and contact was made', we asked why we were told 'no contact was made'- that staff member just apologized and couldn't give us an answer why we were lied to. Dog's get in fights, but it is only professional to be up front with the dog owner and not lie to them to 'cover' up anything that happened. Beware if you want to bring your dog here, you will not get the honest truth about their day. You would think when you bring your dog to a doggy daycare they would be safe, our dog now has permanent scars on his cheek and neck because the gashes were so deep. After we asked for all the passes we payed for refunded, Vera said 'that's not the policy' like she has no control over her business. Wish I could rate this place with no stars. --Pic's are from 2...

Called on Tuesday to make an appointment for our dogs to be interviewed and the girl I spoke with asked if Friday or Saturday would be preferable. I said Saturday so we could be with them and see the facility, she was super nice and said ok great how is noon? I thought it was kind of odd that it wasn't during their regular hours but the employee suggested noon so I didn't think much of it. Wednesday, Thursday, and Friday go by. Now this employee had taken my name, number, the dogs names, and breed along with my appointment time. Saturday comes by and we are super excited because we have heard great things and we loved all of their options. We drive 35 minutes with two large dogs in the back to the location. When we started the drive I called and left a message to verify the appointment but got no call back. I get to the door and it's locked. I can see someone behind the counter so I call stating I have an appointment at 12:00. A few minutes later the door opens and I'm told they are closed. I explain and show my caller history to the lady and she goes back to speak with someone. She comes back out to reiterate that they are closed and I tell her how far we drove for our appointment that I made on Tuesday. She goes back to get someone higher up. 2-3ish minutes later another woman comes out and apologizes stating they have no access to their computers and that they are closed. That I can call back and reschedule. We are very upset that no one verified the appointment or even thought to call to reschedule once the employee had taken all of my information down. They didn't offer any solutions to the fact we have two large dogs and almost 40 minutes from home with no where else to go. Will never be back and will...