Aaron's Rent To Own — Local services in Mooresville

I have rented with Aaron’s (the Kannapolis location) for the past 9 years. I just recently had one with the Mooresville location the past 1 1/2 years. I only went with this location because I was in the area and did an impulse buy on new furniture. Each time speaking with Patty has NEVER been pleasant. Always rude, pushy, with no options or results. It’s what she wants you to do or nothing. Here recently I ran into a financial situation where I had gotten behind on my payment. I make monthly payments but it has never been over 30 days behind. When I call or answer and it’s her it’s always what she wants you do, never what will work for both the store and the customer. However when I speak to others at this location they are accommodating and understanding and give me options. I recently made a payment but also told them I no longer like the couch and would like to swap out. I went to the store and worked with both David and Victor. Picked out a couch and had my deliver date, in which they would swap the other couch out for the new one and I would start a new lease. This was Saturday 7/12. Patty was not there! I called today 7-15 in regards to the delivery and who do I get… Patty. I informed her no one has called me in reference to the delivery, and her response was “you only have 6 more payments left”. I asked what does that have to do with anything? She laughed and said as she stated I only have 6 more payments left. I asked again what does that have to do with her?! I was aware that I would be starting a new lease. I informed her of how nasty and horrible this experience have been with her since day 1 and asked for corporate. I have never had an issue with Aaron’s at the Kannapolis location. I have paid off 3 living room sets and 2 kitchen sets throughout the years. I will not do business nor do I recommend to do business with this location. Now Patty is stating that I must make another payment before the new furniture is delivered. This was already discussed in store that the furniture would be delivered and the other furniture taken which would avoid me having to make the payment on that day. It just so convenient that now it is. No communication from the store regarding any changes which I’m sure was on purpose. I am very big on customer service and this is just not the...

Well to start off I normally deal with the manager Bill Williams. He was moved to another store and I had to deal with the manage that took his place. I had just paid off my 65 inch TV, Surround sound and entertainment stand on a two year contract. So I felt pretty good about myself. I decided to purchase a queen size bed because at the time they didn't have a twin size for my son. Then, I decided since I'm taking college classes, I figure that I would get a newer computer with a thousand GB because my old computer only had five hundred. Not to mention did I tell you that I had already been making payment on a two year contract for my riding lawn mower. Needless, to say the experience that I had with the first manage which was Mr. Williams, he work with me to satisfied and value me as a costumer that is why I was able to pay off my two year contracts. Then, I met the new manager that replaced Mr. Williams. I thought that everything would go smooth but two weeks after starting a new two year contract. The delivery guy knocked on my door to ask me for a payment and I have not had the merchandise that long. Not to mention that I had already told them that I had hurt my hand and need surgery. So, they told me to sign up for there membership so, I can be covered which I did. So the delivery guy called Nate the new manage and he basically told me he couldn't wait till that following Friday to take my payment. So he ordered the delivery guy to take back both of my merchandise. I was truly shocked that they did this during tax time and plus it was three day from when I got paid. Later on when I found out that Bill Williams was back at the store as a Manager, when I went to make a payment on my lawn that I had had for one year and three month. Mr. William was shock that I was just making a payment on just one item which he know me for making payment on two to three items in the store. After I told him the experience that I had he said, Well let me make this right because we are not in the business of returning item. We are in the business of working with our customer." I was so happy that I got my computer back and I felt value as a costumer not...

I have been a Aaron's customer since 2019. I have paid off multiple items with them, and have NEVER missed 1 month. This month my renewal payment was due on the 15th. Of course the phone calls started the 16th at 8:30am bc I only paid one of the agreements on that particular paycheck. I pay one payment for my couch on my first paycheck, then pay on my electronics my next pay period. On the 23rd, I went to make my payment online and notice some $8 "renewal fee". Never seen this in the multiple years I've been a customer. So I call the office to ask simply what the fee is, the condescending person named Gemala that i have to deal with everytime i call proceeds to tell me in a very nasty way "well. It's in your contract " . If it's in my contract, and I pay the same way every month, I should see the fee EVERY MONTH RIGHT? I know it's only $8. Not my point. My issue is if I call and ask a simple question, I should not be met with a nasty attitude especially when Im getting collection phone calls ON MY DUE DATE. Not even a day after. I was gonna pay my couch off and never use Aaron's again, but then my husband and I decided we would give this company one last chance. Clearly my mistake. Good paying customers with perfect payment history since 2019 should not be treated like they are gonna run off with merchandise. Its just bad customer care. On top of you not having ANY grace period on late fees. Before you contact a customer you should check their history and be aware of it before making condescending phone calls. If a Customer has done THE SAME THING EVER MONTH FOR 5 YEARS, would it not be nice to just treat them as an asset opposed to a treating them kinda like a criminal? I've worked in customer service my entire life. Sometimes yes, customers are not always correct, but you should do some sort of investigation. And you cannot tell me that the staff at this store doesn't already know me, and know that I PAY MY AGREEMENTS EVERY SINGLE MONTH! Why go outta your way to upset a good paying customer to the point of now Aaron's is blocked on my phone. I am not gonna keep upset everytime my...