uBreakiFix - Phone and Computer Repair — Local services in Moosic

Absolutely terrible experience at uBreakiFix. I brought my phone in to fix a simple issue — the earpiece speaker wasn’t working. Everything else on my phone was functioning perfectly. When I dropped it off, they told me they had the part, but also admitted none of the staff had ever actually repaired this issue before. That should’ve been my red flag — but I assumed that as a phone repair company, they’d know what they were doing. I came back two hours later to find that they had completely broken my phone. The screen was black and unresponsive, and they told me that while trying to fix the speaker, they noticed some other part was broken that made the screen black and now completely unresponsive. Funny — because there was no prior damage to my phone beyond the speaker not working. It was fully functional when I handed it over. Now, it’s completely unusable. They then casually told me they didn’t even have the right part to fix this new “problem” they discovered — and declared my phone “unfixable.” When I asked what they could do, they said they “filed a claim” and I should just wait. And when I asked for help following up, they told me to just call Verizon myself. When I asked how, since THEY broke my phone and I had no way to make calls, they shrugged and told me to go to a Verizon store instead. Then went to Verizon store after and we called customer service from there and the claim they filed never went through. This store broke my phone, failed to take accountability, must have not properly filed the claim, and then left me with a ruined device and no help whatsoever. Completely incompetent and unprofessional. If you value your device, do not trust this store with any repairs. They took my working phone and returned a dead brick. Absolutely...

The absolute worst service I’ve ever experienced!!! I had taken my ps4 in to get the disc drive changed on Friday. I was told it would be $150 and I could pick it up on Wednesday sept. 6th, however i explained I could not come until the next day, (today/Thursday sept7th) due to living in Jim Thorpe, which I was told was fine. So I show up after driving from Jim thorpe just to be told my machine was NEVER fixed and I was never even given a courtesy call to notify me of the delay. So at this point they not only wasted my time and my gas but my patience also. I will definitely be recommending to everyone I know not to do business with these frauds!!!!!! If I could score a zero, I definitely would. And FYI if you don’t know what you’re doing, perhaps you shouldn’t be in business in the first place.👎

UPDATED: September 8th in regards to owner response… I was told by your employee you had the part onsite for my PlayStation when I dropped it off. So clearly your staff should not be misleading people. Like I said before, I came in to get a service done yet was lied to and was never given any heads up on ANY type of delay. The gentleman who assisted me even was given an extra 24hours to complete the job. Your staffed was highly unprofessional and useless. If anything you should be offering to fix my PS4 for free since I had to endure this nonsense from your establishment. Instead you wish to tell me I need to be more understanding and how could I leave a bad review?! Not to mention nonsense about the holiday and being short staffed. Those excuses are your problem and not the problem of the paying customer seeking your services. But thanks for the response. You just showed how much you care about your business and the customers who keep you in...

Scheduled appointment drove 1.5 hours to the tune of $30 in gas not to mention time. With no phone call or issues with appointment. Upon arrival I was told no one in the store was able to complete the repair that I signed up for and was confirmed. The store worker looked up and said, I see your appointment but we can help you. It's unfortunate that this is the way business operate.

Update: Based on owners response. Before I left my house I did call 3 times and was hung up on after many rings. Also, If this is all corporate run, the message says that the location will call with questions before your appointment, at no point does it state that the customer call to find out if tech's are available to work on the repair that was set up. I am sorry, but your associates comment as to maybe I should call Microsoft because it was there product was not really appropriate when you offer the service for that product. I don't know how your queue's work, the associate in your office should have received notification that I was on my way.

All things relative, it was not a good experience to be on the road for over 2 hours and not have the ability to have the work completed. Thank you for your apology, but it still does not replace the time and/or the money spent going to your establishment. Hope you are able to rectify this type of issue...