Chipotle Mexican Grill — Restaurant in Moosic

⭐ 1/5

I recently visited this Chipotle location and was disappointed with the overall experience. I ordered brisket tacos with chips and queso, but the food didn’t meet my expectations. The tacos were overly packed with toppings despite my request for extra lettuce only, and the light rice and beans I asked for turned into a soggy mess. The chips were a salty mess, the queso was also lumpy and the texture wasn’t appealing.

The service was underwhelming as well. The staff, though understandably busy, didn’t seem engaged or interested in customer interaction. I tried to strike up a conversation and asked for some local recommendations since I’m traveling, but it was clear that customer service wasn’t their priority. The atmosphere felt indifferent, and the overall vibe of the staff made the experience less enjoyable.

The restaurant itself was okay, but the lack of customer care left a sour impression. Unfortunately, I can’t recommend this location, especially to guests staying at nearby hotels. A little more training on customer service would go a long way in improving the experience.

Threw away $19.49 worth of food. I would not even feed that to a dog, a pile of mush when I opened it.

Update … when I decided to dump the cheese… it had chicken...

We are from out of town, we stayed over in one of the hotels. Decided to go there for lunch. We showed up around 1pm. 1 person in front of us. We both wanted the new brisket. They only had it for 1 order. They were cooking it. So I waited for mine. 2 people came in behind us both wanted brisket. Then a party of 20 people came in. I told them I would get the carnitas instead. We used my points for free entree and paid for the rest, 2 drinks, added guacamole for both. Since it was packed inside we went outside to eat. Both opened our burritos, his had guacamole all on the side, couldn’t even pick it up. Mine was wrapped twice, everything fell out the side. We were really looking forward to our burritos. My husband took 2 bites, couldn’t even eat it. We couldn’t even throw it out since there was no garbage can outside. We left it on the table outside, barely even touched. I called the store but told me I had to be in person to get a refund. We were already on the road to him. I just want my money...

I ordered here at the Moosic Chipotle on my chipotle app and it said it was ready so I went through the Chipotlane to pick it up. I was waiting there for 10 minutes and no workers went up to the window so I went inside, asked for my order since no one was at the window and my order said it was ready and was in 1 bag to be picked up. Worker rolled their eyes, and said they were working on it. They kept helping people that walked in without working on my order. I saw so many people walk in and walk out with their food before I even got mine. I waited an ENTIRE HOUR for my food, while workers were whispering about me standing there. Half of the workers were standing around being lethargic. So lazy. And when I got my food, it was not fresh, and they barely gave me anything; the portions were not how they usually are. I will never be returning to this place, which sucks for them because I...