Crunch Fitness - Moreno Valley — Local services in Moreno Valley

I do not like how they do business here. They are very sketchy and do not obey contracts so be careful. I had originally bought a months worth of training sessions, however when I received the email the manager had selected 3 months, which was not what I verbally agreed to. I decided to not go through with the training sessions and as per the contract, I delivered a written notice, however it’s been over two weeks and I still haven’t received my money, not even a receipt of cancellation. They kept questioning why I want to end the trainings, but nowhere on the contract does it say I need an explanation to cancel. It says I am entailed to a refund. I was also given a free training session and used it, but when I went to cancel the manager said he was going to use the free training at the end of my sessions. He also said I would have to talk to some other trainer in order to cancel. I have talked to several people since then but still have not received confirmation, I also have not seen that manager since. Unfortunately I don’t recall his name but he had brown curly hair, and his name wasn’t even on the contract as the salesperson. Overall very sketchy business. They just want money and do not value their customers. They also harass you to buy their products. When I was walking out the door a trainer kept trying to get me to buy some supplements saying women need it, when I said I wasn’t interested he kept persisting and asking why. Very unprofessional salesmen and uncomfortable...

BEFORE SIGNING UP, READ THE FINE PRINT AND KNOW THE HASSLE INVOLVED IN CANCELING!!! This gym was convinient at the time I signed up. I was pleased with the equipment available. My biggest attraction was the availability of a shower. It made possible for me to workout before work and not be sweaty. However, I moved and this gym was no longer convinient (40 miles away). I called to cancel. During my first time call the very cheerful rep stated I had to be there in person or of the was anyone if like to transfer the membership to. I explained I moved and she reiterate her statement along with "we just need to make sure it's you." She said she would have a manager contact me. I got a call from a manager and missed the call (I was busy with a client). I called again and the rep said there was record of me attempting cancel. I asked to have a manger call me. No call back. I received an email stating my account was past due and to email back with updated card info (I contact my card company to stop payment). I replied to the email with my concerns and wanting to cancel. Got a reply back but no hello. I Requested a manager to call me. No call back. Sent another email requesting a manger call back. This is truly terrible and it seems to happen a lot. My wife is a bank manger and told me many clients hers have complained about...

I used to like this place it's just that I can't use the restroom peaceful. Every time I go to get dressed to put on my workout outfit, 3 minutes go by an older Hispanic man who is maintenance just walks in cleaning who knows what. He heard me flush the toilet, but he didn't leave. It took him a minute to leave cause I didn't trust him. I waited for him to leave. Then an hour goes by cause I was done with my workout I'm back in the stalls putting on my clothes then I hear another guy flushing toilets didn't yell if someone was in the restroom so I flushed the toilet, I walked out to wash my hands saw him hiding in the woman's showers getting his peak at me or least trying to This time, it was a black guy. Now I can see why women don't use the restrooms at crunch fitness. The maintenance is pervs. I told one girl who works there she said the same thing the short Hispanic man doesn't knock or say anything just walks in the restroom. I wish they would hire woman maintenance. At least, I'll feel more comfortable using the woman's restrooms. The equipment are always broken it takes them forever to fix it. Seriously, annually fee $50 after my cancelation. They don't bother emailing you back. Everything has to be done in person. The annual fee is like a punishment all because of a...