Helzberg Diamonds — Local services in Moreno Valley

I bought an engagement ring back in 2021. The price was close to $10k so one would expect a quality product and hope for above average service in exchange. Neither is the case. The ring has a large stone in the center and many smaller stones that surround it as well as many stones throughout the ring. Over the years many of the stones have fallen off. Some we've found, others we've not been so lucky. Every time a stone falls off we take the ring to the store to repair and ask they check the entire ring so this doesn't continue to happen. Every time we drop the ring off they say they will and when picked up they say they did a thorough check. Despite their thorough inspections, the stones continue to fall off and the cycle continues. In addition, every time we drop the ring off they set a pickup date. We go a few days after their set pickup date, the ring has never been read on their set date. We ask every time why we were not notified the ring would not be ready for pickup? Sometimes they apologize but numerous other times they make lame excuses like "we sent you a text message." This has been an outright lie and they attempt this deception time after time.

I would not recommend anyone to buy anything here. Their products are overpriced and customer service...

My husband & I were going to be celebrating our 50th wedding anniversary. Helzberg was the first shop we went to. Lina & Jackie were so very helpful, as to what we were looking for. They were so patient & never pushy. And very knowledgeable. We wanted to see what the other jewelry stores had to offer, so we went ahead and did that, but found out very fast that we were going back to Helzberg. The ring I had chosen was sooo much nicer than any of the other jewelers selection. And their warranty is so much better! The whole experience from choosing, to special ring sizing was 5 star. A special "thank you" to Debbie who made it possible for me to receive my ring, in time, for our anniversary. That was the...

#HelzbergDiamonds, saves the day!!!

I have nothing but good things to say about Helzberg Diamonds, store manager Ron Zaghloul , corporate office and customer service department. They really did save the day, meaning our wedding day. An unfortunate chain of events had happened. I thought the day was ruined but Ron at Helzberg came through just in time. I really will never go with any other company for jewelry. I recommend Helzberg for any occasion. They really do go out of their way to help find the right solution for your needs. It really was a heart worming experience.

Thanks again #HelzbergDiamonds Store Manager Ron Zaghloul Corporate Office Customer...