Aaron's Rent To Own — Local services in Morganton

I Purchased a set of Samsung washer and dryer from Aaron's in Morganton Nc. I had about 5 months left on my Contract and the drum in the dryer come apart ( The Drum had a chunk of metal break out leaving a hole in the dryers drum). Aaron's came and picked up the broken dryer and left my family a loaner. I continued to pay on my contract till I had fulfilled my obligations. Upon making my last Payment Aaron's contacted me to set up a delivery date for the dryer they claimed had been fixed. The Delivery day comes and they bring back the $1000 dryer and picked up the loaner they had left. Upon inspection of my repaired dryer I found that no repairs had been made at all. The dryer Drum still had a hole in it. Aaron's had directed the Delivery guys to switch out the dryers and not tell me that it had not been fixed. We are Foster Parents for Burke County with 3 foster children and Aaron's had every intention of leaving my family with equipment that was faulty and unusable. I had to call the Sheriff's Department to stop Aaron's from taking the loaner and leaving me with nothing. I have spoke with the Owner of the Morganton store and he assured me we would come to a resolve. 4 Weeks later I'm still getting a run around and Aaron's continues to put me off on fixing the broken dryer. Please be aware of the Morganton NC store and their deceptive Business practices. I may now need to contact the BBB for help with my issue. If anyone who reads this knows how I may achieve better results please contact me...

Am honestly not happy with this company at all. My husband got a TV from the Morganton location. We did nothing to this TV. Yet they claim we busted it. Which is definitely not true. They did not even take time to pick this up! We had to take it to them. They said we will call when it's fixed. Waited no phone call, we ended up having to call them. Then they blamed us for something we did NOT do and also told us we had to pay the remaining 300 balance. So we are out a TV and still have to pay for something we don't have. When we first got this TV we were told if anything happens we will have it fixed. This definitely did not happen. I love Aaron stuff but I can no longer buy stuff here after the way we have...

✴❤✴❤✴❤✴❤✴❤✴❤✴❤✴❤✴ John from HICKORY store is fantastic. We got a Samsung washing machine. I will post pictures of it when it arrives today. We went to the morganton store for a washing machine and the store credit wasn't as high as the HICKORY store. We were in and out quickly. Plus I had all my paperwork with me to get threw the process quickly. We enjoy using Aaron's it builds credit and that have 120days same as cash system; So it really helps when unexpected things happen and electronics or beds need...