Pro Performance (Pierpont) — Local services in Morgantown

After being a loyal member of Pro Performance in Morgantown for over 15 years, I’m extremely disappointed with how far this gym has declined. I began my fitness journey here and had the pleasure of working with some excellent trainers over the years—Steve, Brad, John, Jason, Kyla, Parker, Emily, Dan, Brendan, just to name a few. Their professionalism and dedication were the bright spots in an otherwise deteriorating experience.

Unfortunately, the facility itself has gone downhill fast. Machines have been broken for years without repair. Rather than investing in new equipment, they just swap old machines between locations, often behind the scenes and seemingly for the convenience of certain staff. The Wi-Fi is unreliable, the sound system never works, and the security system—an essential feature for any 24-hour gym—is rarely functioning properly.

Cleanliness is another major concern. There’s no sign that anyone cleans the gym regularly. The front desk staff show up, turn on the fans, and then just sit at the desk doing who knows what—certainly not anything related to maintaining the facility.

To make matters worse, I attempted multiple times to reach out to management via email to express my concerns and give them the opportunity to address the issues. I received no response whatsoever. After 15+ years and thousands of dollars invested, I’ve finally decided to take my...

Pro Performance has been charging my card every month even after I cancelled an entire year ago. They use student employees to avoid any burden of financial or legal responsibility while continuing to charge you. I have emailed Rick in their accounting department several times and would like to be refunded for these unauthorized transactions.

The student employees will lie to you and tell you that there is no auto-pay and you have to come in and physically pay each month, if you choose to do the month to month plan. This is completely false. You will be auto-billed.

The student employees have signed me up for multiple contracts to the point where I was getting triple charged for their services a year ago. I figured it would be resolved back then but clearly not.

I don't even remember the last time I have been at this gym it has been so long and they know that. They can check your last visit time.

To me this place is deliberately stealing money from customers under the guise of technical errors, student employee errors, etc. as an attempt to appear legitimate.

This review will remain up until I...

This gym is one of the worst gyms in all of Morgantown. They constantly have machines broke. Cable machine has been broke for 3 months along with the leg extension and stair master. When stuff does get fixed (rarely) it breaks the very next week. To go along with that, one of the trainers seem to have a tremendous starring problem. I can’t even do a workout without being looked at and scowled at every time I go in there. He talks about people to his clients and his behavior is completely inappropriate. Maybe open up your own gym if you are so invested and disgusted by everyone’s form, grunting, and overall existence in a gym they...