Tri-State Distributors — Local services in Moscow

Good options for oudoor enthusiasts and sportsmans toys and supplies. I am an avid shopper and outdoor enthusiast and appreciate a good selection from a locally owned business. I have been pleased in their inventory and their customer service some-what.... but I recently have been quite perturbed over actions I witnessed while in the store during separate occasions.

During the first time covid-19 had brought restriction, I was surprised to see such an aggressive approach to everyone in the community from the Tri-State employees in their store. Aggressive to both mask wearing compliant customers that hadn't put their mask on before entering the front door and were even compliant when confronted or people that weren'tstanding directly 6 ft apart at the register, but also those customers that were unaware of Moscows Mask enforcing mandates beyond the states requirements and questioned just to understand. Like I said... this happened on separate occasions.

In separate accounts I watched as more than one individual or individuals were aggressively approached and confronted and in one incident verbally accosted by one of the employees when explained their strict mask policy. They carried themselves as if they had an authority to physically throw out anyone who didn't immediately react when confronted. Although I completely understand the policy they were enforcing and the reasons for the mandates, I do not believe they should have ever had to express any corrections in such a nature. It wasn't just their tones I felt aggressive but even their posture that after observing the second incident I left immediately and haven't been back.

As an employer I have always expected respectful communication from my employees to any customer no matter the situation. Even when needing policies explained, corrections made or if ever having to excuse someone from my establishments. It has since put a sour taste in my mouth when...

I went in with a friend of mine so she could purchase a firearm, the male employee who helped us (short in stature, brown hair, mustache, baseball cap) was rude, unfriendly and seemed bothered to help us. When a customer walks into the store, especially for a purchase such as this, they should be treated a lot better. This was her first time purchasing a firearm and she was nervous. He made the experience worse than it should have been. I was talking to her as she was filling out the paperwork on the computer (I didn’t even think that it was not allowed ) and he was extremely rude telling me to stop. He could’ve been a lot nicer. His approach was rude and came across as intimidating, almost angry.

She wanted to buy two, guns but decided on one and when we left she decided to go back and purchase the second one. He was just as rude. I would not recommend anyone I know to purchase a firearm from Tri-State if this is the way customers are treated. We should have left and went somewhere else, even if trust meant traveling 30 miles to do so. Disappointed as I’ve been shopping at Tri-State for...

This particular Tri-State has unparalleled customer service I go in there and every single time they help me find what I'm looking for without problems. The store has a really good selection especially regarding camping or anything outdoors. The building is clean, well lit, and organized. The other shoppers seem to be kind and it isn't too crowded in the building. The management is superb - they do a really good job with their employees and their organization. As I stated before all the employees are quick to help you and they don't seem to have a drop of arrogance. Parking outside is usually not a problem. The only con is the ludicrous mark-up they instill on all of their products. I usually come here before an item or two regarding outdoor activities or camping, however because of the price I don't load my cart here. Most of their goods are high quality and usually have warranties when applicable. I also believe that they have some kind of customer rewards program if you're into that...