Lane Bryant — Local services in Mount Laurel Township

I visited this store in person to hopefully complete an exchange. I was greeted by Chris who was upbeat, positive, and all about the customer having a pleasant experience. I truly felt like I was the only person in the store and I loved that! I explained what I was looking for, Chris helped me with walking me through how to measure myself to find the perfect fit for a bra and before I knew it, she had me all set up with almost a dozen different bras to try on. She checked on me a couple times and told me what sales were on right now. She didn't bother me, she was truly helpful and kind. I found a bra that fit me really nicely and was able to get two in that style in my size for a great sale price! The original bras I went in to exchange for a bigger size were able to be ordered and will be shipped to the store. I like this because I can try them on right away at the store to make sure that the fit is going to work for me. No more back and forth, even though it was painless. This store offers one-on-one stylist appointments which I hope to schedule soon. Now that I have proper fitting bras, I can shop for clothing! I had my first and only child last March at the beginning of the pandemic, so you can imagine that shopping for clothes, let alone most things, has been a challenge. If you visit this store, I hope Chris is working! She will help you find all of the right things and she can tell you about everything they offer. It was such a pleasant experience, I wish every shopping experience...

I am a regular here at this location and I have to say I haven’t been happy leaving the store. I made a purchase online and then needed to make a return along with exchanging something from a different purchase. I made my return and exchange and it took the girls up front 40 minutes to figure out how to do it/ process it. I then don’t even receive a pending transaction in the account from the return I made. This is NOT the first time this has happen with this location. I called the store to figure this out they then give me a phone number which was the wrong number not customer service, they gave me their store number to call if they have to deal with something. I then get the correct customer service number and they tell me they can’t help me because it was a return done in store and I had to call the store back. Call the store back and I speak to the manager Michele, which was completely rude and zero help and telling me this is out of her hands when the manager at customer service told me to call them back! I would never talk to a customer the way she did!! And I will not be returning and will never talk highly of this...

Not a great experience with Employees. I went xmas shopping on 12/4 for relatives and the young lady was welcoming but didn’t seem knowledgeable. I needed help locating certain types of items and she wasn’t much help. She just wasn’t confident or enthusiastic. I went back today 12/10 to return an item and the older lady was extremely dry and not welcoming. She asked me for my phone number to do a return and i told her I didnt use a phone number to purchase bc I dont have a rewards account. She said “a phone number is required when doing returns” in a very curt and demanding tone. I was very displeased but still gave her my phone number… which brought up a different customer’s name on the card terminal. When i told her this she did nothing but handed me the receipt and gave me a “go away” look. Maybe she didnt hear me or maybe she didnt care… i dont know but 1. Phone number should not be required and 2. She needs to a new career thats not customer facing. Because of this return experience, I will never shop at Lane & Bryant again.

Ambiance wise, the Store is clean and well organized but that’s not surprising since it’s...