Macy's — Local services in Mount Laurel Township

Saturday night 5/7/16, I placed a MACY's ONLINE ORDER (not the physical business here in town). I had a gift card to use, and a discount code. I was never asked for the gift card# or for the discount code, before I was given the option of using my credit card versus PayPal. I figured I'd be asked that information after that.

Then the transaction was "done." :( Grrr...

So, I called the store immediately (within the 30 minute window), to cancel the order (or add the discount code(s) and gift certificate information [whatever would WORK]... I spoke to Roger, Supervisor (Employee# 91-030391). He talked with me extensively. He could not find my order (to cancel). We spoke with PayPal (during that call as well), and they said the charge had been applied to my MasterCard/PayPal account, in the amount of $339.96. *PayPal could not "press a button" to cancel the charge -- PayPal said that Macy's had to cancel it from their end. UNFORTUNATELY, (((Roger was unable to find the order to cancel it))). I was unhappy that Roger could not find my order to cancel. I took his name and ID# and (((he assured me that it would be cancelled))). He even said he'd call me back in an hour to let me know. I never received that phone call.

PayPal never did "RE-NIG" -- every day I checked, and PayPal took the $339.96 out of my account and did not send a credit.

Tonight (5/11/16), I called Macy's and spoke to Tom, Account Manager. We talked for 24 minutes (he could never find my account), and he (((hung up on me))), when I said, I just need my PayPal account credited. I was complaining that it had not been credited yet. He just said, "Wait," and hung up on me.

So I called back, and spoke to Ashley, Resolution Specialist. She is the "one and only HERO" in the service department! She WAS ABLE TO FIND THE ACCOUNT, and was able to get my PayPal Account credited the $339.96, AND take complaints about both SUPERVISORS: Roger and Tom. I have to wait for the credit (a few days though) and I guess that's a couple more days that my $339.96 will not be available for my use.

Since I did spend a total of 2hours dealing with this issue over the phone, I asked for some kind of store credit. Ashley was able to give me a $20 discount (on entire order) code... AND a reference number for the PayPal credit! --- gosh, I'm glad I asked for compensation for my time!

FINALLY! That's all I was asking for, was the order to be cancelled. But after spending over 2 hours making phone calls, I have to say, "Thank you Ashley for the 20% off code."

The ONE-STAR rating is for Roger, AND Tom, the Macy's Supervisors who I spoke to [[[ both should lose their jobs - 1) for leaving me with $339.96 short on my account, and 2) for hanging up on me]]], and didn't get ANY solutions, but was hung up on by one of them.

In closing: I'd give Ashley * (5-Stars), but Macy's, Roger, and Tom, get * (ONE) - and "NONE" should be an option.

Now I have a Ref# for the $339.96 credit, AND I have to wait a few days yet, to make sure it gets posted back to my PayPal -- MasterCard Debit. What a TERRIBLE hassle all around... but Ashley was my...

I went in there to buy a pair of sunglasses. All the sunglasses are locked behind glass display cases. I understand that, but there were no employees to let me try them on. Nobody was in that section of the store. I couldn't even see any employees from the Sunglass Hut section. I stood there for about 10 minutes and walked out. At no point did a store employee ask if I needed anything or even look at me. It was awkward and off-putting and I'm never going back. This was on a Saturday afternoon not some odd morning hour during the work week. This review is specific to the Macy's Express in...

Very rude and mean staff. Has no training or concept of customer service. I went to return a top with the Macy's tag but without bill. I gave them date, place (water tower, Chicago) and card i bought it with; but this guy named Hariss was very rude, insulting and refused to take my return. Made me feel at fault for not having a bill and was very arrogant. With the customer service like this no wonder the store is not doing well and is closing. And all this trauma to return one top after spending around $300 - $400 at...