Ethan Allen — Local services in Mount Pleasant

DO YOUR RESEARCH- AND DO NOT PURCHASE ETHAN ALLEN FURNITURE- THEY DO NOT STAND BEHIND THEIR PRODUCTS. We sold our house and furniture in March of 2021. To make things easy, or so we thought, we decided to go to Ethan Allen (as we had many times before) and purchased approximately $25K worth of furniture including a sofa and two chairs covered in a fabric that we believed was performance fabric. I am sorry we decided not to go Haven's Furniture as we had purchased a white sofa from Haven's in Revolution fabric which was amazing and stayed extremely clean the entire time we owned it.

We are very clean people and live in a brand new house. When we complained about the fabric that after 2 months (3 of us live in the house and we had no pets) as it appears to attract dirt and looked like it was 10 years old. Kathy White the Ethan Allen Market Design Leader for the Coastal Carolinas said that "since it is a new home, that the dust settling from construction paired with bodily oils probably has caused soiling." So, warning to anyone buying/building a new home, do not purchase white performance fabric from Ethan Allen as the dust settling may ruin your new furniture! What a joke.

The attached pictures show the fabric after 2 months of ownership. I would NOT purchase anything from Ethan Allen furniture- do your research and you will hear so many stories like mine (and others much worse). I wish I had!!!

Correspondence through the BBB with Ethan Allen:

Ms. Joyce,

We closely monitor all fabrics for performance issues and track service issues for every fabric in our assortment. The fabric you chose has had no other service alerts and is performing to our rigorous quality standards.

As we've discussed, your furniture was delivered in new condition. Ethan Allen is not responsible for any soiling that occurred after delivery or the crushing of the chenille pile as these are the result of normal wear and usage and are not factory defects covered under warranty.

Your performance fabric is easy to clean, and if the chenille pile is crushed from use, it can be restored by brushing. You can do this yourself or choose to use the services of a professional upholstery cleaning company.

I regret that you are unhappy with your purchase, but Ethan Allen cannot assume the responsibility for maintaining the appearance of your furniture once in the home.

Sincerely,

Kathy White

Kathy White Market Design Leader Retail Division Coastal Carolinas - Greenville, Myrtle Beach, Mt. Pleasant, Bluffton, Savannah

Bottom Line... Ethan Allen DOES NOT stand by their products and I would NOT trust the salespeople to tell you the whole story about fabrics. Do your research and BUYER BEWARE of Ethan Allen Furniture!!!

Before spending thousands of dollars on furniture, spend a few hours on the Internet looking at reviews of Ethan Allen- believe me, you will decide to go elsewhere!! Lastly, the "furniture insurance policy" is a joke. Don't waste...

Having not purchased furniture in a long time, we looked at online sites and visited several local furniture stores. Our major considerations were finding quality and style at a reasonable price. Ethan Allen was the right place for us. On our initial visit we were welcomed warmly and the store layout described. We explained that we were looking for a couch and were told that a designer would come to help us. Tony Buccafurri was brilliant! First, he listened carefully to what we said we wanted. We walked around the store with him sitting on lots (!) of couches and chairs to identify a set of possibilities. Second, he came to our home to look at the space. He took lots of pictures, identified colors in our rugs and artwork. He talked to us about how we wanted to use the space. Third, he put together a design presentation of furniture layouts and fabrics. Once the layout was set, we selected a couch and three chairs and settled on the fabrics we wanted. Fourth. Tony carefully entered our order and in about 10 weeks our furniture arrived. It was pouring rain the day of delivery but not a drop was on our furniture. Truly the entire process exceeded our expectations. But the design service didn't end there! After several months of debating paint color choices, we reached out to Tony and he made a couple of suggestions. We now have a freshly painted condo with comfortable, inviting furniture and we have Tony to thank for all of it. We highly recommend Tony and...

BUYER BEWARE!!! Even one star is too good for Ethan Allen, unfortunately you can't give them a zero star review. I placed a major furniture order in early September and when I received the first part of my order, thirteen pieces in all, EVERY single item was either incorrect, damaged or dirty. However, that wasn't the worst part, that came next once I started dealing with their customer service department. It started when no one from this store called me back when the incorrect dining table was delivered. I had to continue to call and leave messages for someone to finally come out and look at my furniture.

I was horrified that my entire order was basically defective and of such poor quality that I requested a full refund. I soon found out that Ethan Allen will NEVER refund your money even if your funiture is: not in the finish you ordered, upholstered items arrive dirty covered in hand and finger prints, has chips and nicks in the finish, has a 2-inch gouge on a table top so rough that you can literally get splinters in your finger from touching it, dining chairs that do not match in height, shape or contour, or has a cabinet door that doesn't even close. Do yourself a favor, go to ARHAUS instead. They have a customer service department that values their customers and works to resolve issues quickly and without any...