Hyatt Place Mount Pleasant Towne Centre — Hotel in Mount Pleasant

When my family and I checked into the hotel, we were first given the wrong room and only realized after carrying all of our luggage upstairs. We then had to go back down to switch rooms and wait while the correct room was cleaned. While the staff member assisting us tried to avoid having us wait, it would have been far better had she communicated that upfront so we could have made an informed decision. Later, a different staff member created additional issues by mishandling our payment information. She was uncertain whether our room had already been paid for, asked me for my card, then abruptly said never mind and removed my card from file without telling me, even though she was supposed to add it for incidental charges. Because of this, when I ordered food and drinks at the bar and charged them to the room, the charges did not process correctly. After we had already laid down for the night, we received a call requiring me to return to the front desk to resolve it. I was then charged half the bar tab, told it would remain open, and later at checkout was billed again—resulting in being charged for the stay twice, billed $75 for $50 worth of food, and still having the $50 incidental fee pending. When we attempted to resolve this with the front desk, the young woman working did her best to help but could not fix the problem. She consulted the manager, Mr. Bradlee Howell, but instead of coming out to speak with us directly, he repeatedly sent her back with sticky notes. Only after I insisted did he finally come out, but his demeanor was dismissive and unprofessional. He did not greet or acknowledge us until prompted, explained his side before listening to ours, and initially dismissed my concerns about being charged multiple times until I repeated myself several times, at which point he finally admitted he would have to look into it. His attitude throughout was irritated and unhelpful, and he muttered a brief apology before walking away. This entire interaction was disrespectful and unprofessional, and it left the impression that if I had not pressed the issue, nothing would have been resolved. Overall, the hotel itself was moderate at best, but the combination of billing errors, poor communication, and the manager’s lack of professionalism made the stay extremely disappointing. The only positive part of our experience was the effort of the young lady at the front desk, who tried her best despite being placed in a difficult situation by her manager. Because of these repeated issues, I will not return to this location and will strongly reconsider using Hyatt...

We chose to stay in Mt. Pleasant for our Charleston vacation and selected this Hyatt Place, but our experience was far from satisfactory. I am giving this review a 2-star rating because of the staff – they were pleasant to communicate with, and the check-in process was straightforward.||||Inconvenient and Poor Facilities||As a Hyatt member, I could not use the mobile key feature. When I requested activation, the staff informed me that their system doesn’t support it, which is unusual and inconvenient.||The hotel was supposedly sold out due to a minor league team staying there, yet only one elevator was functional, causing long wait times and frustration among guests.||The gym was closed, and this was not disclosed at the time of booking. A small note at check-in mentioned it, but this should have been communicated beforehand.||The pool was visibly unclean, with hazy water. I did not let my kids swim in it, though I saw others using it.||Worst Breakfast Experience at a Hyatt||We attempted breakfast on one day and then opted to eat elsewhere for the remainder of our stay, defeating the purpose of choosing a hotel with breakfast included.||||The selection was extremely limited—no yogurt, no nuts, no bacon, no waffle machine. There were pancakes, but even the scrambled eggs appeared reheated from the previous day.||Food quality was unacceptable—the breads were almost stale, the cereal had an odd smell, and the presentation was so unappealing that we barely ate.||Compared to other hotels, this breakfast was shockingly poor. Even budget hotels like Red Roof Inn likely offer better options.||Serious Parking Issue – No Security or Responsibility||The worst part of our stay was discovering that someone severely damaged my brand-new car’s bumper in the hotel’s parking area. When I approached the staff, they refused to take responsibility, claiming that the mall owned the parking lot.||There were no security cameras to track who damaged my vehicle.||I was handed a non-emergency police number, forcing me to handle the situation myself while on vacation.||If the hotel does not manage the parking, this should have been clearly stated at check-in so that guests could make an informed decision.||Final Thoughts – Not Worth It||The only positive aspect of this hotel is its location—close to shopping and dining options, including a Jeni’s Ice Cream within walking distance. However, with subpar facilities, the worst hotel breakfast we’ve encountered, and a complete lack of parking security, this was a terrible experience. We will not be returning...

We were very disappointed with our stay here. We used to live in Charleston, and come back regularly to visit, but this was our first time staying at this particular Hyatt. I am also a Hyatt member, and we typically stay exclusively at Hyatt. The first two mornings, we were still in the room when housekeeping came. I asked if they could come back in 30 minutes since we were getting ready to leave. Both mornings, they never came back, and each day I had to call for more towels, etc. since we expected them to come straighten up while we were gone but didn't. The third morning, I again asked them to come back, but this time made sure to let the front desk know to make sure they actually came. I also asked for fresh linens on the beds since kids+beach=sand in the room, etc. When we returned to the room, they had only done the king bed and didn't even touch the sofa bed where the kids were sleeping. It was literally exactly how we left it. They did change out the towels, but did not refresh the coffee at all.||On the fourth and last morning of our stay, my husband went downstairs with the kids to get breakfast while I packed up. He said there were no utensils, and no coffee. Not even decaf or hot water to make tea. He was told there would not be more until 11:00. The staff was standing around and were agitated and snippy when he asked for utensils. They came back with a single fork and flung it in the holder in front of him. The staff in general (breakfast and housekeeping) were difficult to communicate with. I think that probably had a lot to do with the disconnect and poor service.||On the other hand, Fabian at the front desk was very helpful, so shoutout to him. The location is also great, we spent every day at IOP and there's lots of shopping and restaurants close by. There's also a brand new Trader Joe's and Target right next door. I'd say we would return, but I would be sure to stay on top of housekeeping and reach out to the front desk if things are not up to par. I'd love to speak more about this experience with the general manager. It just truly was not a typical...