
Unfriendly front desk staff this morning. I booked this class last-minute with my Class Pass crew of ladies who begged me to attend with them. I knew it would be a challenge to get there on time because I had to drop my daughter at school first. The parking is extremely limited and it takes a while to grab a spot. I arrived a few minutes late. When I went to the desk to sign in they told me I could not enter the class because it had already started. It was 8:03. They said I needed a tour of the facility first per policy. When I explained I had done similar classes and it wouldn’t be a problem, the other female staff member rolled her eyes at me. I was told I could wait until after the class began to be shown around. I found it interesting that not one of them could even show me. When the doors opened the class, I noted they were doing jumping jacks which doesn’t seem like extensive training. Either way this is the first class pass I’ve been turned away from and I won’t be going back. I did watch 5 other people run in later than me. They allowed them in!! I am writing this review because I was treated poorly by the front desk, staff and wasting my time driving to and from this facility. It’s important to be kind, and it’s important to understand that you don’t know what somebody’s going through in...
Read moreLess than a month in and HYLO's got me hooked. No other regular workout has provided me with demonstrable results so quickly. The classes offered by HYLO are accessible to all fitness levels - my fiancé and I have been frequenting classes together (i.e. pretty as this gym is, it's not just for the girls). The instructors are encouraging and knowledgable, providing top shelf personal training guidance. The front desk staff supply a level of customer service and personability that I've not experienced at any other gym (or really few other establishments in other industries!) The gym itself is beautiful, reminiscent of a cutting edge technology company - no aesthetic was spared the careful touch of making it shine. Whatever reason you need to get your butt to the gym - challenging but approachable classes, motivating instruction, top shelf customer service, a gorgeous environment - HYLO has it. Give it a shot, I promise that you won't be...
Read morePast F45 and Orangetheory member. High school athlete who got chubby somewhere along the way. Resisted switching over to HYLO because I thought I wasn’t a class guy. Made the switch roughly a year ago after the week long trial opportunity (coach Sarah switching over helped, too). Have not looked back. Unlike some other classes - I actually feel myself pushing harder and feeling sorer the next day. The set up of 4 stations is the perfect mix of cardio and strength. Switching to HYLO was also an incredible opportunity to try some things like yoga I’ve never tried. I would’ve never dove into something new like that at a separate gym with separate charges, etc. Now am in a yoga class about once a week. All of this, on top of an incredibly friendly staff that welcomes you in. Something like hearing my name when I walk in makes my day. Could not be happier with HYLO. Would recommend to anyone...
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