Kiehl's Since 1851 — Local services in Murray

I want to take a moment to acknowledge the outstanding service I received at this location yesterday. I’ve been a loyal customer of this product for over 25 years, and I continue to stand by it.I’m always happy with the results and where I’m at in my skincare journey. However, this review isn’t about the product itself , it’s about the incredible service I experienced.

I was warmly welcomed and helped by Kylie, Marcia, and Scott. Honestly, in just a short amount of time, it felt like I had made new friends. They were personable, caring, and went above and beyond not only offering great advice on my skincare routine but also sharing meaningful conversation about life in general. It was refreshing to encounter such genuine and uplifting people.

If more stores had team members like these who know how to create real, personal connections.I believe businesses would thrive, and the world would be a bit kinder and more pleasant.

Kylie was especially amazing. She offered advice that I genuinely needed to hear and was incredibly knowledgeable about the products I had questions about. Scott, the manager, was equally personable, and Marcia was kind and welcoming from the very beginning. I left the store feeling uplifted, impressed, and truly happy with my experience.

This visit has ensured I’ll definitely be coming back because of the service, the care, and the new friendships I feel I’ve made. Sure, it’s easy to buy things online, but the personal connection I had especially with Kylie and the team is worth the...

If there was a 0 zero star rating then this location has earned it. 100% of the products I purchased were mismarked with the price tag at the register we were told “oops” someosne must have mismarked that one it’s actually 4$ more than the price tag says. I purchased it and went about my other shopping in the mall. Got a call from a major website that exposes shams like this and since it had been over an hour since my purchase they asked that I go check the other products just like mine and see if they were missed marked or if it was just a one time mistake. He had me take some pictures so they use them in their story every bottle was mismarked at least the 30 I had checked and they had done nothing to “fix” their “mistake” until she saw me taking video and pictures. What a joke the company said this is very common Kiehl’s so common that it couldn’t be a mistake. Never shop there! There are great places right next door that are friendly and...

Unprofessional service. Mishaps at the register not removing a $100 item, having a body butter scanned twice, and them not scanning a sunscreen product. After the register incompetence, I decided to not purchase what they'd neglected.

The girl with red hair was knowledgeable, an exception to this experience. However, I can't give two stars given multiple register issues and delays.

One staff member clearly didn't know their product line well, and this same stuff seemed to struggle to keep track of things at the register.

Edit: I went back an hour later after seeing their main website had BOGO for many items, including the ones I had just purchased. They did honor it, but after much confusion at the register including suggesting I'd need to pay ~$20 for BOGO. They fixed it but took them a while to figure it out. Math is not...