Sierra West Custom Jewelers — Local services in Murray

Short Review: Sierra West Jewelers in Murray was amazing to work with and provided awesome service. If you are considering a true custom setting, purchasing a diamond online and working with a local jeweler to have it set, or perhaps both (that was me), you should pay them a visit. I would recommend them in a heartbeat.

Long Review: Myself and my now Fiancé had pretty specific tastes. We liked different aspects of many different rings but just couldn’t find “the one.” I physically visited ~10 jewelers; some provided a gaudy showroom or a more interactive experience (sometimes fun yet always reflected in their costs) but wouldn’t do true custom settings. Others had poor service/warranties if you didn’t purchase your center stone and settings together, or would charge exorbitant prices to set a diamond you hadn’t purchased from them. Since I had been seriously looking at purchasing a center diamond for the engagement ring separate from the setting, this was a challenge.

Enter Sierra West. Sierra West was the only Jeweler I visited that would work with me on all my needs, and at a reasonable price. Their storefront may not be as fancy and glamorous, but don’t let that stop you. Fred was extremely responsive, transparent, and made sure that he understood precisely what we were looking for. He and I worked closely, going through several iterations of revisions to the CAD drawing until the ring was perfect. I did purchase a diamond center stone from a reputable online retailer and Sierra West set it for less than $200 (Jewelers that would set a “third party” stone quoted me around $500 to set the same sized diamond). Sierra West offered a free warranty on the settings and pointed me towards reasonable insurance options going forward for more comprehensive protection.

When I got the rings, I was even more excited, they looked great. I was very pleased with the workmanship and so was my Fiancé (when I finally popped the question). I wanted to put pictures on this review, but with the ring being custom my Fiancé is afraid the design would get stolen, Ha! Sorry guys, no design details here.

To wrap up, I just want to throw out a couple details about the whole process or things to keep in mind if you go the same route I did. Hopefully they’re helpful.

1. Sierra West did ask for a deposit before they worked on the CAD. This was probably my least favorite part of the process, since two other jewelers I visited offered free CADs. Still, this wasn’t a huge deal to me because by that time I had already settled on Sierra West, however it still would have been a slightly better experience if they had offered a free CAD. To be fair, maybe I could have asked for a free CAD and they would have provided it, I’m not sure. I was probably a higher maintenance customer and perhaps they just wanted to know I wasn’t wasting their time.

2. It took about 3 weeks between initiating the CAD, getting a final production version, dropping off my center stone, and picking up the finished product.

3. If you buy a separate center stone, you’ll have to insure it before they’ll set it. This wasn’t an issue for me, and I understood why they had this policy.

4. You can’t return a custom ring. If you go the custom route, you ought to either be really confident she’ll say yes, or have more money than you know what to do with.

If you're in the market give Sierra-West a try, chances are you can get exactly what you want. They really were the best value and their flexibility made a huge...

$20 necklace set, turns shady repair.

I’m pretty irate. Livid.

About a year and a half ago I was gifted a Pearl necklace by someone very close to me. I had worn it almost religiously for about 9 months before eventually I had a clasp snap. I took it in for a repair when they had told me they don’t have the old clasp (chrome plated copper) and that I’d need to upgrade to silver to do the repair. I was then given my quote of about $110, paid for it on site and then left to wait for it to come back fixed. I then received a call about 3-6 days later saying that I would need to come back to pay 100 more due to forgetting a restringing fee bringing it up to around $200

Granted I don’t know jewelry repair, I do know silver, and had figured that at $110, the amount of silver being worth about $15 for two clasps that the labor had already been factored for, after saying no, they ended up waiving that for me and proceeding at the cost I paid.

I got the necklace and bracelet back and they had left one of the old spring clasp on the bracelet ( the part that tensions in the ball) and I figured I’d be able to get over the fact that they’d just uncouple from time to time when paired together as a longer necklace, So I fully didn’t get what I paid for, I looked past it and about 10 wears later, 2 months in, the entire set frayed and the knots had come undone between half the pearls, it looked so awful.

I gave up and had to have my close friend bring it in and get it repaired. Time went by and I I picked up the necklace (again) but noticed they still hadn’t changed the clasp clip/ spring I paid on the bracelet. so I refused the pickup and another 3 weeks passed and finally had gotten it with the correct matching hardware on the bracelet…

except for the fact that they took out Pearls to just quickly tie onto that same string.

The bracelet won’t ever fit now.

it is too small to be clasped on my wrist anymore. Im stuck with it daisy chained to the necklace now.

I will never shop or deal in a repair at this business the repairs took about 8 months.

I have had it for one day now and a new fray has just shown. Like seriously?!!! I want...

Sierra- jewelers is a fabulous place. We had purchased our wedding bands at this store a few years ago but this June they won my loyalty for life. Earlier this year I tragically lost my engagement ring and both of my tracer wedding bands in a freak snowboard accident (on my birthday no less). Luckily I had the rings insured but actually finding my original settings with my original stone quality was a bit of a challenge. I was very insistent on recreating the ring exactly as it had been. There were several settings that were similar to my original that my insurance company felt I should be happy to settle with. However, I wanted my "exact" ring. Call me a diva if you will but I knew what I wanted. Luckily, I went and talked to Fred at S-W and he immediately put me at ease and was confident we could find good quality stones and more importantly recreate the ring exactly as it was based on old photos I happened to have of the ring. His team created CAD drawings (3D reconstructions) of the ring and happily took my corrections and tweaks into consideration to make the ring exactly as it was before. There was a slight change in the size of the center stone but that was all my doing. I couldn't resist the step up in the center stone when Fred found me a screaming deal on an amazing cut/clarity. Other than that the ring looks the same and I almost feel like I never lost it. Fred and his team took a heart breaking moment in my life and turned it into a relatively painless occurrence. And did I mention that he did all this on a tight time crunch so I could have the ring back in time for a special trip with the hubs? 5 billion stars for Fred and the gang at S-W in Murray!! You guys are...