Cooper's Furniture — Local services in Muskogee

After calling today 3 times to speak with "Jason" ( I'm told the manager), I have been HUNG UP ON TWICE by a girl named "Erin". I have a problem with a recliner that I need to speak with him about, according to the manufacturer representative (Southern Motion). Please note, I have been trying to get some type of remediation since May, 2015, and I'm told I need to speak with the manager, but apparently he's never available. My friend told me about her experience at the store when she walked in the door and then turned back to go get her purse, and overheard the girl behind the counter say "It doesn't matter - its just a Mexican." My friend is Native American Choctaw with very dark skin (and a very good income that she was going to spend) and a lot of integrity, and was offended for herself, dark-skinned Native Americans, and Hispanics. It appears that Cooper's Furniture is not the place to do business. Too bad for them, as I am remodeling and in the next 30 days will be buying new, a king-sized bedroom suite, 2 new leather recliners, a queen-sized bedroom suite, and a formal dining room suite that seats 8 with a china cabinet. I expect the retail value to be...

I bought a recliner from Coopers a few months ago. I came in asking for a Lane recliner because I had owned a lot of Lane furniture over the years and I knew it was good quality. The salesman told me that Lane was no longer in business (lie #1). I told him I needed a good quality recliner because I'm a big guy and needed something that would hold up. He assured me that Southern Motion products are just as good (lie #2) so I bought the chair. Since that day they've been out to my home twice to replace a mechanism that keeps breaking and causing the chair not to recline properly. They won't replace the chair or refund my money even after it is clear that replacing the mechanism isn't fixing the problem. So I am stuck with a broken chair that I paid $750 for. It's a shame you can't even trust the "small town" furniture store. So much for...

We searched weeks for a good bed and found one here. We have many medical issues which demands a good bed. We paid over $2400.00 for a bed and then was delivered a DIFFERENT bed. Called the store, talked to Jason. He assured me that it was the same bed we picked out and was told to just get use to it, break it in like a new pair of shoes. I'm not stupid and I know the bed we picked out and this wasn't it. Their policy is No refunds, No returns, No exchanges. This has to be against the law! We have not got one good nights sleep since it was delivered. I now have heard of this happening to another one of their customers. Can...