Best Buy — Local services in Myrtle Beach

Perhaps it was due to operating in these COVID times, but I had a bad experience trying to buy a laptop there. I had to wait to enter the store, which is understandable. I also had to provide my name and join a line waiting to get a computer salesperson's attention. I was told to wait for my name to be called. During the 45 minutes that I waited, I didn't hear anybody's name called, including the people in front of me. I did observe one person cutting the line entirely and getting service before those of us who were waiting. I also observed a couple of gentlemen rearranging shelves, when they probably should have been selling. I decided to do a little looking around while I waited and saw that almost all of the display laptops had a big "out of stock" sign taped beneath them. There was one model that I was interested in, that appeared to be in stock because it didn't have the sign. It was priced $149 higher than Hewlett-Packard's online price. However, Best Buy internet store via chat would not match HP's price and claimed they only did price matching in the stores. Back to the wait, I saw that people in front of me were leaving as service was non-existent. I went over to one of the gentlemen rearranging shelves and asked about that particular model and was told they only had few high end laptops in stock, meaning the ones priced over $1,500. I then asked if that model could be located at another store or shipped to the store, and he said he didn't think so. I didn't even get to the price matching part because I realized I wasted over an hour and was greatly turned off by the lack of customer service. Last Christmas, they had to check the stock room to find an HP Chromebook I purchased, which he didn't offer to do. As I left the store I asked the greeter why there was no service, no names called, and why he didn't warn me that they were basically out of laptops. He just shrugged and said they were doing their best. I think he should set customer's expectations and let them know where they are in the list and provide a realistic estimate of the wait time. I probably will shop there again as they do have good tech deals every other month or so. Still, the appearance of having a system in place to handle service during COVID times, in an orderly fashion, did not turn...

The worst customer service I’ve ever had from a business. We ordered a galaxy 25 ultra online and used our Best Buy card. There was inventory online and I needed a phone asap and didn’t want to drive all the way to BestBuy for them to not have inventory. It informed me that the order would be ready the next day. I stopped by during my lunch break to see if it was ready (I live 35 min away) and was told it was flagged as “order pending” because we added someone to pick it up since again, we live far away. They told us this was a normalcy due to fraud and the order was pushed to later that day. I asked if I could cancel order and get another phone but was unable too because the card was already used and didn’t have enough limit to buy a second phone and watch. We were offered no solution at the time. When I called the next day (day 2) the customer service told me the order would be ready even though online it was stating “order pending” still. For the second time, I drove to the store only to be told it wasn’t ready and would be ready end of day. The next day (day 3) we called the Customer Service line and was told the order was pending due to Citibank and we were told to call Citibank to rectify. We called Citibank and was told the order was cleared and paid for and that there was never a flag on their end. We called BesyBuy again and explained Citibank said there wasn’t an issue. The BestBuy representative went on to tell us they sent an email saying we never confirmed the order. There wasn’t an email. They then went on to say it was sent to the BestBuy app that we don’t even have. When we went to look back at the order it was completely gone. We called BestBuy again and was told they canceled the order because we never approved the purchase? I’ve spent thousands of dollars online for pickup orders and never had an approval email for anything once the order was placed and payment accepted. We were never offered a solution other than “wait til the order is returned and then try again”. I’ve had better service at the DMV! If you can wait, take your business elsewhere. Amazon doesn’t even have people and their customer service is worlds better than these demoralized corporate stooges who see you as a number and not a...

As a veteran of the consumer electronics industry, I was apalled at the customer service I received. I dropped a iPad off a week ago to have the screen replaced. I hadn’t heard from anybody so I checked the tracker online. It showed nothing had been done. I called customer service, which connected me to somebody in India or something like that which is usual these days, the gentleman told me the parts had been mailed out to the store. They still had my iPad. I thought well that should be in the tracker so I said let me call the customer service people again today and see if I get a different story today I was told it was sent to the Apple Store And they were going to fix it when I told him that’s a whole different story than I got yesterday. Oh my mistake. It’s at the Myrtle Beach store waiting for you to pick it up. I drove 60 mile round-trip to pick up my iPad. I get there and they say it’s not here. I show them the Best Buy app and said look this is on the Best Buy app I was texting and they said it was there. Both the manager and the employees told me that this happens all the time that those people at the call center just make stuff up they don’t even have access to the repair records Now you would think this would make customers pretty unhappy well I think Best Buy knows that because there’s no way of getting a hold of a live person. The only one you can get or those call centers in India. No store manager, no district manager no regional office phone number only that call-center who again the store personnel told me don’t have access to any records they just read off scripts

I was lied to twice and drove 60 miles for nothing. I was actually gonna purchase a TV while I was there picking up my iPad I will never purchase anything at Best Buy again , the employees even said it’s horrible. What those people tell customers that they get people yelling at them all the time Best Buy should be ashamed...