Booe Realty Vacation Rentals — Local services in Myrtle Beach

Our condo unit was beautiful and in a fantastic location (although very, very small...the photos were deceptive) and was nicely cleaned, but our experience with Booe was not good. We vacation in the Myrtle area every year and have never and will probably not ever use Booe again unless they have the perfect property for our group as one of their listings.

Never in all my life between beach vacations, overseas hotels, or local hotels have I ever had a hard time checking in slightly early if we called to check on our unit or right on time. The contract for Booe says Unit check-in begins at 3pm or until available. I'm sorry, but I am well educated and so were all the other 6 angry families trying to check in this past weekend and not only were none of our units ready earlier than 3 (which is completely fine) but at 3 we were all spoken to as if we were all idiots for thinking they should be ready at 3pm and re-quoted the language of the check in policy with the emphasis on "Or until available." Then they, with a constant attitude, like a broken record , over and over said, "if the cleaning supervisor hasn't called you then it's not ready. You'll know it's ready before us. It could be ready between 3 until 6pm when we close." Then the ladies bantered with eachother about hoping they can get off at 5pm today and not have to close late at 6pm....how it would suck to stay until 6pm....

Family after family, car loads full of kids, people, food, etc....sitting in their office or in the parking lot just waiting. From 3pm on we all just fussed and stared at the ladies waiting and wondering how or why their check-in policy wasnt more clear and why they had no way to contact the cleaning supervisor to see how much longer we had to wait. We were all just told to go find something to do or sit and wait. We had already taken the kids to the nearest beach inlet and came back when our food was just about spoiled and the kids screaming in the back seat. One poor family from Ohio had to unload all of their stuff so they could go pick up family flying in at the airport and they sat, partially in the sun with bags of luggage and blankets. It was the most ridiculous thing I've ever seen. All of this could have been avoidable if they could get their rooms ready earlier or at LEAST put in the contract "CHECK IN STARTS AT 3PM AND WILL CONTINUE UNTIL 6PM. WE CAN NOT GUARANTEE ANY PARTICULAR TIME BEYOND THIS 3 HOUR WINDOW." The attitude of the older woman at the desk was beyond bad. I think the owners would have been very embarrassed. The younger lady was very nice but her attitude got worse, I suppose, as so many of us kept coming in griping. One poor family from NY just drove straight through and said "It says check in is a 3! So you expect me to potentially check into my unit at 5-6pm, get unpacked and settled by 7pm and pay you for a whole day?" The receptionist's reply was "Sir, they will call you when your unit is ready."

At the end of the day none of us would have shown up prior to 3 or right at 3 if we had just known. We actually would not have even booked with Booe had we known we could potentially have had a check in time of 6pm. I doubt Booe will miss our business and I have no intention to drive anyone else away from using them, but I think people ought to know the check in policy to avoid Doomsday like we had with our poor 3 and 4 year old (and groceries.)

The majority of negative reviews of Booe seem to be in reference to this check in issue and bad attitudes of employees or lack of enough cleaning crew. Maybe the attitudes of employees would be better if they didnt have to deal with one angry family after another because of the misleading check in policy. We usually use Surfside Reality in Surfside beach and they have a ton of units they manage and somehow they always get their units cleaned and available by 3pm....that gives the cleaning crew 5 hours to get the units flipped. I know the cleaning crews work so very hard, but it sounds like Booe needs to spend the money...

Disappointing Experience Despite Great Location

We were excited to arrive at Sands Beach Club for our beach vacation. The location is truly beautiful—being right on the ocean made for some wonderful moments, and we made the most of our time outdoors. Unfortunately, the condition of the condo and the customer service we experienced left a lot to be desired.

Shortly after arriving, we stepped out onto the balcony to enjoy the view and were inadvertently locked out due to a broken interior handle on the sliding glass door. While the broken handle allowed us to eventually re-enter, it was not a great way to start our stay. It also highlighted an overall lack of maintenance attention throughout the property.

As we explored the condo further, additional issues became apparent. The bunk bed in one of the bedrooms was extremely unstable—it wobbled noticeably with the slightest movement, making it feel unsafe. Additionally, when we removed the comforter from the full-size bed to put on our own linens, we discovered that the mattress pad was badly stained and appeared to have never been properly cleaned. This was very unsettling and made the bed feel unsanitary and unusable.

Due to the poor condition of the beds, we ultimately had to purchase an air mattress just to have a clean and safe place to sleep. This was obviously not something we anticipated having to do on what was supposed to be a relaxing vacation.

We also discovered dirty dishes that had been put away in the cabinets, further reinforcing a lack of care in preparing the unit for new guests.

We arrived on a Saturday and received a call around 2 PM letting us know we could check in early, but we were still on the road and didn’t arrive until later, after the rental office had closed. We picked up our keys from the lockbox and were instructed to return on Monday to complete check-in paperwork.

When we went to the office on Monday and reported these issues to Monica, she showed little concern. To make matters worse, another staff member, Journey, who was on the phone at the time, abruptly began yelling at us, saying that our conversation was disturbing her call. Her behavior was extremely unprofessional and completely outside what you’d expect from a front desk employee, particularly when guests are addressing serious concerns.

It wasn't until Wednesday—three days into our stay—that a maintenance technician contacted us. He informed us he couldn’t fix the balcony door due to a lack of replacement parts, and the bunk bed repair required two people, so he would return Friday—just a day before we were set to leave. That evening, we were notified he had returned while we were out and claimed to have addressed both issues. However, we returned to find the bed was still loose and unstable, and the only fix on the balcony door was a piece of tape over the broken handle.

The following day, a second maintenance technician came out. He was professional, courteous, and genuinely helpful—an experience we hadn’t had up to that point. He informed us that the balcony door was in such poor condition it would need to be completely replaced, and he confirmed the bed had not been properly fixed. He took the time to secure it using longer screws and let us know he would report the incomplete work back to the office.

While the beachfront location was a highlight of the trip, the condition of the unit and the way our concerns were handled significantly impacted our experience. For the price, we expected a higher level of cleanliness, maintenance, and basic customer service.

Regrettably, we would not recommend staying at this property or renting through Booe Realty based on...

I decided to rent a two bedroom condo on the beach for Easter Weekend through Booe Realty. We stayed at the Beach Colony resort. The resort was decent, although the elevator smelled like pee and the parking garage was a nightmare everything else was pretty good. The bartenders were great and the waitresses at the breakfast buffet were great. The heated outdoor pools were nice for a cold weekend. The room was decent but the beds were hard. The pullout sofa was terrible.. you can feel the springs just by touching the bed with your hand. The room could definetely use some updating. The reason why I am not giving Booe Realty a 5 star rating is because of the "check out" process.. I had a brief scare on the way to Myrtle Beach as I was told to contact them before the office closed so that they could leave the keys in the lockbox outside. On the fax I received it had their hours as closing at 6:00. I called them at 5:20 to inform them I was on my way so that they could leave my keys in the lockbox only to find out they had closed at 5:00. This was scary as I thought we would not be able to get into our room that night and we had no place to go. I contacted the emergency maintenence person who had a rep call me back to confirm my keys were in the lockbox. Someone contacted me within 10 minutes to confirm they were there which was great and I was very appreciative that they handled my concern so quickly. What upset me was the checkout. On the paperwork I received there were no instrcutions on what to do with the room keys upon checkout. We checked out on Sunday when the office was closed. Since there were no instructions I decided to just use common sense and put them back in the lockbox I got them from. This morning I received a call from them at work from a representative saying "what did you do with my keys to Beach Colony room 416" I stated "I put them in the lockbox" and she responded "well they are not in there.. what lock box?" I said "the one outside of your office". She responded by saying "well Im going to go check again and If I dont find them I will be calling you back!". Her tone during this conversation was not very pleasant and I felt like I was being accused of stealing them or something. After 45 min I did not hear anything back so I called them and asked what was going on with the keys. She told me that they had found them and that I had not put them in the right box for returns. This upset me even more because I felt like their office contacted me on attack before even really looking for the keys. Also I was never even aware that there was a "return key lockbox" as I was never told anything about what to do with the keys during checkout. Everything up until this point was decent but they should maybe put information on the check out paperwork regarding the placement...