KAY Jewelers — Local services in Myrtle Beach

My wife's engagement ring was repaired under warranty through the Kay Jewelers at Tanger Outlets in Carolina Forest in July. The work was supposed to be covered under a 6 month repair warranty. My wife wasn't satisfied with the quality of work and the diamond that was replaced had a hole in it. A hole in the diamond!

11/22/13-My wife and I took her ring to this Kay Jeweler to send her ring back for repair. We met Julian who was very friendly to us, however she wasn't professional. Julian noticed that our ring purchase warranty expired in September, but we weren't aware of that. The shoddy repair work was suppose to be covered by their 6 month repair warranty. Julian called and said it wasn't covered and that she could write us up a repair quote! I called her Saturday and Sunday she was never available. I called back Monday 11/25/13. Nicole (Manager) said Julian wasn't in yet and that she could take a message. Nicole asked what it was about and I explained this story again to her.

Nicole stated that they were having to look into it and that gave me the same line about a repair quote. We have a 6 month warranty on the ring repair work. So my wife was highly upset and spoke to Nicole (Manager) who lied to her that she remembered us when we brought the ring in June. We didn't bring the ring in June, it was a different store! How is she going to remember us???

We called the corporate Kay help number and they verified the work was covered under warranty. We are now waiting another call back from the corporate office.

What a hassle this has been trying to get their bad repair work fixed. Check your diamonds from them for holes! Better have your warranties or they will...

I was once gifted an expensive piece of jewelry from Kay’s and I really enjoyed it. Because of this, I knew that when it came time to purchase weddings bands that Kay’s would be my go to. We walked in at 6:40, unknowing that the jewelry stores in the mall close at 7. Definitely my fault for not checking, but it was a Friday so I had no reason to think any store in the mall would close at such an early time. As soon as we walked in, before I could even look in a jewelry case, we were immediately told that they had already put away the products for the night and were closing. What they didn’t know is I had spent days looking at online options and already knew what I wanted. At most I needed to verify my ring size and swipe my card. We walked five feet over to Reed’s and asked if they had time to let us look at their selection. The customer service was top notch and we were checked out with our purchased Bridal Set by 7:10. I am giving this location a 2 star review as opposed to 1 because the staff here unknowingly gave me an amazing referral to...

I ordered a Mother's ring....I have one child that has passed away at 20! This ring was a way of keeping my son's memory close to me...I've had it repaired three times...one time they charged me $35 when I went to pick up after repair...even though we paid for warranty on this item...(May I also add I have many pieces that we've purchased over 10...mostly diamonds with white Gold) so we've spent 1,000's in that store...I picked it up 4 weeks ago & again prong fell off & my son's stone gone! I call & they tell me they can't repair it again...they refuse to! And the manufacturer doesn't make that ring anymore! So guess what? I'm out of luck! Well everyone I know from Maine to Floida from Hawaii, California, Myrtle Beach, Tennessee & everyone I know is going to hear this story! DO NOT BUY FROM KAY JEWLERS! NOT RECOMMENDED IN ANY WAY! GO TO A REPUBITICLE JEWLERS...BECAUSE THAT THEY ARE NOT! NO IN STORE CREDIT..NO MONEY BACK! THEY ARE A POOR EXCUSE FOR A JEWLER ESPECIALLY WHEN YOU BIY LIFE...