Pearson's Appliance — Local services in Napa

Our beloved refrigerator had a good run but sadly went kaput! We are so glad we chose Pearson’s Appliance in Napa. We will return to purchase all of our future appliances because they stood by us and made sure we were happy with our purchase.

Pat Pearson’s father started the business over 70 years ago and currently, with three stores and four generations later, they are still going strong. In fact, his grandson was wheeling in a washer when we were there and asking grandpa where to place it.

PRODUCT

They have a good selection of brand name appliances. Choose basic functionality, energy efficient, and/or luxury appliances.

SERVICE AND KNOWLEDGE

This family run business cares about giving top notch, personalized service. Seriously, it was so refreshing. They understand the products they are selling, give honest feedback, and take all the time with you that you need. Big box stores and online purchases will not go to bat for you and your family like a locally run business. Our vision blurred and our eyes crossed from an overload of information about refrigerators - if it wasn't for their help, we would still be looking over at one gray fridge after another with a glazed expression.

DELIVERY

Pearson’s work ethic and level of service continues during delivery. I learned that all of their delivery guys are employed by Pearson’s They handled the appliance and our house’s surroundings professionally and with care. They were personable and it was a pleasure to welcome into our home. They even installed the icemaker as a courtesy for us, which was not included.

CONCLUSION

I cannot say enough how refreshing it is to find a business that actually cares, can have a conversation, and give excellent knowledgeable service. It lifts my spirits. Thank you Pearson family for...

I decided to buy local instead of going to a big box. Worst experience I've ever had when my 6 month old dishwasher failed completely. The whole experience went on for nearly a year, at one point Pearsons received a credit for the failed dishwasher from the manufacturer, but refused to give me a refund. I had to take it to the manufacturers headquarters to get my money back. Staff there (who no longer works there) was rude, sent me a long, crazy email full of lies! I will NEVER deal with them again. I sure...

Pearson's Appliance is a good place for customer service. We bought a Whirlpool Microwave here and the representative was very knowledgeable about all the appliances. He showed us how to step up to a nicer microwave at a lower price, (the next model up was on a sale that we didn't know about). Very competitive pricing with Home Depot and Lowe's.... we checked. This is a family owned store that truly supports it's customers. We couldn't be happier with our new appliance, and Pearson's personal...