Mullets appliances — Local services in Naples

If I could give Mullets 0 stars, I would. We ordered a Bosh appliance set for our kitchen and built a new construction home. We ordered our appliances 6 months in advance and were promised dates of delivery when we ordered them. We are very understanding of the COVID pandemic and its effects on our economy. However, we were told by our sales associate, Wilson, that our appliances would be in at the end of April, which was after our move in date. After ordering 6 months in advance and having Wilson assure us our appliances would be in a few weeks after we moved in, we placed our order with Mullets. We overpaid for our appliances by $2,000 and could of got them cheaper at Home Depot or Best Buy. We chose Mullets and overpaid because our sales associate was able to give us the impression that our appliances would be in on time or shortly after we moved in. Well we moved and and guess what? No dishwasher and no range. Our expected delivery of April has now turned into JUNE. Wilson told us our dishwasher was in their warehouse and out for delivery this week, but now all of a sudden it is not going to be here until JUNE. Also, the extremely expensive Bosh fridge we paid for was given to us defective and not closing properly, spoiling all the new food we just paid for. After paying so much for appliances, I would hope that they would at least give us a fridge that closed properly. Little to say, I am EXTREMELY disappointed by the lack of transparency from our sales associate. Not to mention, our sales associate is extremely difficult to reach and never answers the phone or takes days to call back. I have to call numerous times to just talk with someone. My advice is RUN! DO NOT order from Mullets. Save your $2000 and go...

Prior post describing Mullett's as the WORST ever is an understatement. I had to wait 3 weeks for a scheduled service call only to be told on the long awaited day that a credit card number would be required before a call could be made. After giving, I was then told the serviceman determined the call was a 2 man job since washer was a stackable, therefore, would not come until the next day when he wpuld have help. Desperate for the much needed repair, I agreed to the assigned window on the following night of 5 to 7! The epitomy of rudeness and ignorance, the serviceman, Jerry, got lost - barged past me thru my door at 7:15, angry - his greeting, " this place is pathetic". He gave my machine a cursory brief look - determined was ok, "knocked off balance" , charged me $99 and out the door in maximum of 15 minutes. He also disclosed that the two man excuse for rescheduling was not true - " don't know where they got that". First thing next morning I ran load of laundry - machine totally stopped in wash cycle but continued to fill with water. Called Mullett's and was told by Jared O'Brien, Service Mgr., to turn dial to drain. Did so and water pressure blew door open and I had 2 inches of water throughout my condo. Mr. O'Brien hung up while I was panicked trying to stop water flow. He remained unavailable to me when I made several calls in the next few days telling him not to charge me for the joke of a service call. I had to leave voicemails as he was never in the office when I called and never returned my calls. Despite what happened, the charge was on my credit card within 3 days and was never rescinded. Many more details have been omitted but this is the gist of my experience with Mullett Appliances....

See order # 610846. My wife, Susan Fishburn, and I would not recommend!

The sales folks are truly knowledgeable. We replaced all of our appliances, and we love our selections! Total was in excess of $30k. Due to Covid, we knew we would wait, and it was over 18 months!

We knew price would be better elsewhere, but we thought install and service would be like their 5 star sales quality!

However, we paid a ton of nuance fees: for trim kits that are ugly and not returnable-Sharp Microwave-; delivery fees on each piece; but the most aggravating was the poor quality “installation” for which we paid separate fees!

The Sub-Zero delivery and install was done by Fort Myers, and it was great! The $15,000 Viking stove was done by “Mullet’s Naple’s Guy with 20 years of experience!”

Unfortunately, he has never learned how to install a Viking duel-fuel range! Our plumber did the gas, and he just plugged it in. After he left, we found burner flames not adjusted. We were furious, as Viking even has a 12 step installation card. When I complain on this not being followed, I was blown off by sales. This is their fatal flaw!

Eventually, they gave me another service company to call! This company is excellent, so not likely we will call Mullet’s again! So, we paid a second service fee to get the range properly installed.

Unfortunately, we did not get the range installed properly by Mullet’s at 3/4” over counter top! So, once adjusted to proper height, the edges of the range that now sit above the counter are scratched! What a way for Mullet’s install to handle our most expensive appliance!

Never again! Select at Mullet’s, and buy...