Orvis Nashville — Local services in Nashville-Davidson

Beware of the Gift Card scam! My husband was given a gift card for his birthday. He happily told me what to purchase. On check out I entered the gift card number and pin. The gift card was for $250 and I added another $224.00 in purchases so put in our AmX as well. When I hit the purchase button I noticed the receipt was for $474.00. First chance for Orvis to keep the gifted money if I hadn't noticed. I immediately started to look for the number to call which is not apparent. I saw a little box that states IF YOU DONT CALL OR CHAT IN 20 MIN. ALL ORDERS ARE FINAL. So I immediately started a chat in the first minute after placing the order. Second chance for Orvis to keep the gifted money. When the chat began I was told that once an order is placed they can't apply the gift card. Third chance for Orvis to keep the gifted money. When I brought up the 20 min policy I was then told "Hold on there might be something I can do!" She then returns and says "Okay you will be charged the entire $474.00 now but when you get all of your items we will give you a refund". I said that is not acceptable because one item is not going to be delivered for 2 months. I don't want to have to remember to look for a refund in 3 months time. So just cancel the order and refund the gift card back to the purchaser. This being the 4th attempt for Orvis to keep the money. At this point the tune began to change a little. Now I was told to hold on again. She said my card would be charged initially $474 but then it would "Go away!" I said what exactly do you mean by "Go away!" She said the charge would only actually be for $224. She then said the rest would not be charged until the final item shipped. What? This was paid in full. There should not be a second charge! This now being the 5th attempt for Orvis to keep the gifted amount! At that point I told her "I am taking screen shots of this conversation BTW, and the person who purchased this gift card is very well connected. He is not going to be happy about this! Miracles happen! Suddenly she could apply the gift card immediately and the card would not be charged until the last item was delivered! This struggle should NEVER have taken place! This should have been a 5 minute customer service conversation where the end result was that the gift card was applied as requested. That gift card should be looked at as money already received (as it is) by the company. It is not a coupon or a promo code. Was this just a lazy customer service agent? Maybe, or more likely how she was taught by the company to make the customer fight for their money. This in the hopes that through inattention to detail or shear exhaustion they leave that gift card behind or make a second purchase to use it. Either way its just...

Not impressed - walked in around 10:30 a.m. on January 10th looking to replace my favorite khakis purchased from Orvis 6-7 years ago at the Orvis store in Miramar Beach, FL. The men's khakis were displayed in a wall shelf unit and I found the style I wanted, but not in waist size 42. I looked around and no staff member offered a greeting or to help me find the desired style and size. My experience with Orvis in Miramar Beach has always been positive, but Green Hills/Nashville failed miserably. Since I was the only customer in the store, it seems logical any one of the three employees could have offered assistance. At least I heard a faint "come back" when leaving highly bothered with the total lack of service. 2 /1 /19 UPDATE - Orvis responded to the review and asked for my contact information, which was passed along to the district manager. I received a call from the DM and he was very pleasant. He'd reviewed the video of my visit and agreed his staff missed the mark on customer service. He committed to use the video as a learning tool for the Green Hills (Nashville) staff. My rating is moved from a 1 star to a 3 star based on DM's positive response. I plan a follow up visit in a month or two and will provide an update. Let's hope my rating will reflect a good store visit equal to my experience with rthe Miramar Beach/Destin store. My experience with Orvis merchandise has always been outstanding and my dogs love the dog beds and other pet accessories...

Just had a very strange experience. I brought in a coupon that had been emailed to me by Orvis only a few days ago. I did notice that the expiration date was for two months earlier, even though they emailed it to me just a few days prior. I asked the register person if they could scan it and see if the email, which again was sent to me by Orvis marketing, was in error, or if it was actually a functioning discount coupon. The register person proceeded to act like I was trying to run some kind of con on them, even after I explained that I purchased a pair of shorts there just last week. The register person explained to me that he had been there 10 years and never seen anything like it. I tried to tell him that it was not show photo shopped and even tried to show him the original email. I asked if he could simply scan it and see if this was a valid coupon. He refused to do so until I brought something up for purchase. I left the store and will buy the shorts at another store. I have never been made to feel like that in my life shopping at a store. I will never go back and I will make sure that my family...