H&M — Local services in Natick

What a place and customer service!

I just had wonderful Manager moustafa and the cashier Kathy ruined my daughters gift.

So here is the story: my daughter received a present - one of my friends bought kids outfit online and send it to us with receipts, using our address. I came to the store to exchange those firsts as they were big and notified cashier that it was a gift. I spend time to get to the store with infant, waited in line, and the cashier returned the balance to the card of the purchaser. I asked if I can exchange as it was a gift and cashier called manager. Manager moustafa said - transaction is done, call customer service. Well done, thank you! I just wasted my time , my daughter is without her present and I have to notify the sender that he didn’t guess the size and her money would be returned like we didn’t like...

I had a very disappointing experience at the H&M store in Natick Mall.

Yesterday, my husband and I went to the store after a long time. I bought several items, but the fitting rooms were already closed. When we asked if they were still open, the staff was extremely rude and unhelpful.

At home, I tried everything on, but most of the clothes didn’t fit. Today, my husband went back to the store to exchange them, but they refused, saying the items were final sale due to clearance. However, none of the pieces had any tags or signs indicating that.

This kind of poor customer service—rude employees and unclear policies—is exactly why people are choosing not to shop in...

Large, well stocked store featuring yourhful and trendy clothing for both adults and children. Finding sizes and colors of each style of clothing was easy and much appreciated. Liked the spacious aisles and well stocked displays. The style and quality of the clothing were better than expected. Pricing was good and gave good value for the purchases we made. If you sign up for a free membership at the register, you'll get a 10% discount on your first member purchase. The only thing missing were a couple of chairs here and there to rest tired...