The LEGO® Store Natick — Local services in Natick

I can’t say enough about the staff here. The selection is awesome as well, but the staff is what makes it. I’ve been purchasing legos for several years here and every time I go I’m more impressed with the staff. I now consider them friends who give me incredible advice and knowledge about Legos. I have to say that Indiana is absolutely incredible with his Lego knowledge. Julie, Will, Jay, along with several others have helped me understand such a complex way of collecting. I’d recommend this store to anyone at any age to visit. I often call to ask about sets and they always take the time to...

I was in the store on Saturday with my daughter who is gender non-conforming and usually people call her "buddy" or other typical masculine terms but the employees here did not and I really appreciate that. They were also kind and patient with all the children in the store. I don't know if they have received special training or if the employees are just more understanding of the diversity of their client base but keep it up and if it was special training, I suggest other stores provide it for their...

I’ve been here multiple times throughout my life and have never been disappointed with the service I’ve received. The shelves are always stocked and organized neatly, with nice displays of current sets available to purchase. The staff are very welcoming and accommodating for questions, with them knowledgeable about the store layout and able to find products we need. I’ve always walked away from the store satisfied with my purchases and never had a bad...