Gong cha — Restaurant in Natick

Only giving two stars instead of one because the poor people working there were super nice and genuinely seemed upset about their working conditions. Not only was this pop-up way too small for the amount of things that they have and need to do it was extremely disorganized and lacked storage. So much so they had to leave things out in and on top of the sink areas and barely had a way to resupply themselves as needed. I fear I got a nasty stomach ache due to these deplorable working conditions at no fault to the staff. Also the boba recipe they use is okay at best, good tea but it is hard to mess up just plain tea. Gong Cha really needs to rethink this store and add some space for the workers to work with. This place won't last long if they continue in...

Gong Cha is an automatic 5-star for me by nature of their direct competition with Kung Fu Tea. Increasingly I have noticed "Bubble Tea" prices rising and sizes shrinking (starting pre-COVID). Kung Fu Tea was one of the earliest adopters of this mentality. Gong Cha is great because they directly compete for the available market space and force prices to stabilize and provide a basis for comparison. This particular kiosk-style Gong Cha does not have as vast a menu as some other brick&mortars within the Gong Cha chain, but they have enough. I'm happy many more people have access to this type of drink (a few years ago there was no company in Metro West). I was told that Gong Cha still brews quite a bit of tea rather than using the...

My kids and I usually come to this boba tea stand every week. But this time the worker scammed my kids by giving himself a 20% tip without asking, and he didn’t give us the receipt until we asked for it. We realized that this time the price was more expensive than last time. Then we figured out he added a 20%tip to himself we went back to the stand, and we asked him how can he add a tip without asking first. He didn’t apologize to us and he said that he will refund the receipt and make a new receipt. He was also very disrespectful, when I talked to him he rolled his eyes when I...