Today they lost my business after being a loyal 22 year customer. It's unfortunate and I will miss my holiday shopping I've done there since moving to the area. Unfortunately I tried to return two pairs of pant that were a size to small that I purchased 5 days ago. They only give store credit and didn't have the clothes I needed in my size. So I was forced to buy a jacket I didn't want or need and will never wear or be stuck with store credit. I've bought over 100 Pendelton Board shirts, 10+ Pendelton sweaters that I've given as gifts every year for Christmas gifts and probably 5 or 6 queen size Pendleton Blankets at this store. I will no longer shop there and will purchase all of my future Pendletons elsewhere. Your policy's have cost you a loyal and...
Read moreI bought a sweater over $200 for my husband at Novak‘s for Christmas. At the same time I picked him up some handkerchiefs because he needed some new ones. However, all they had were polyester. I wasn’t sure if he would like them and obviously we had to open them to touch them and see if they would work. They didn’t and when I took them back to return them, they would not take them back. A store that’s charging that much money for a sweater should be able to take back the handkerchiefs and I just feel like I never ever want to shop there again! This is not the kind of business I...
Read moreCLOSED!!! They have quality offerings for sure, and a good fit for downtown NC. The shop window does not convey what’s inside, so cover the yawn it inspires and push the door open, and you’ll find something great for yourself or the one you cherish. I cherish myself occasionally, and shuffled out with a hat I’ve been searching for far too many years. You may need to have a little patience with the tempo of the shop, but sleepy is sometimes a good atmosphere in...
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