Frost Bank — Local services in New Braunfels

My accounts where closed because of fraud activity on my account. I went into the branch and had them open new accounts for me.. I could not update my new account numbers in time to recieve my direct deposit from my employer into the new accounts. Frost told me they can hold the funds for 24 hours and I can request them be sent to my new accounts. It has been 3 days and now they are saying it will take another 3 to 4 days because the original banker did not classify the request properly. I have called every day and this is the first time they told me it was done improperly and the first time someone over there changed it to the correct way. I am very displeased with this level of...

Griselda N. took my phone call on Christmas Eve and went above and beyond to help me solve my issue. She kept me on hold while she worked on solving my issue and kept me updated on what she was doing the whole time. Through out the time she was helping me, all I could think of was how 99% of other people would have not have kept trying to help me solve my problem. Griselda is a huge asset to Frost Bank and the service she provided is why my family banks with Frost. Thank you...

I have nothing but good things to say about this branch.

The tellers are always courteous and friendly but businesslike and efficient.

I'm old school - I like to interact with people when it comes to my money, and I like a local bank without tons of unnecessary risky financial exposure to "world markets" or whatever the newest shiny thing is.

I also appreciate that there are NO plexiglass barriers between the customers and the...