Men's Wearhouse — Local services in New Braunfels

My family has always been big shoppers at Men’s Warehouse, so when my boyfriend needed a new outfit for his college graduation, it was the first place I thought of. I had never been to this location before, but I was extremely disappointed. The experience we had was baffling. We walked into the store, were not greeted, and waited for about 25 minutes without being acknowledged. I asked someone if they could help us because we did not know his size about 15 minutes into us being there, they said one second, and after an additional 10-15 minutes of no one helping us, we decided to leave and come back later. I used to work retail, and I completely understanding when a store is busy and waiting for help. My issue was that 3 or 4 employees were all helping one customer and we were completely ignored. This was not even my biggest complaint… When we came back to the store about 30 minutes later, someone was available to assist us. From the beginning, he was beyond rude, not only unhelpful but unprofessional. He seemed very irritated to be helping us. He grabbed some pants for my boyfriend to try on, and when I said he wanted to try on this shirt as well, he snapped at me saying “one thing at a time” in a very aggravated tone. When the pants did not fit, he said they did not make the next size. A 36W 32L is a very common size, so when we began to look ourselves, he got even more aggravated, looked for two seconds, and gave us the correct size. Once we found the pants, I asked if he could try on the shirt now, and he pulled out a shirt without measuring my boyfriend, said it would fit, not to try it on, and meet him at the register. I asked if he could please try it on because it needed to fit with his graduation being in a couple of days. He angrily undid the shirt and said fine if we insisted. The shirt did not fit, so I asked for the next size and AGAIN he told me they did not have the next size in store. I started to look for myself because I had seen the next size up, and he aggressively told me to stop, and he would look for me. Once he got the shirt out (that was on the top because I just had it) he gave it to me. I want to add, I was very delicately going through the shirts, I was not tearing through the stack or anything. Once my boyfriend tried it on, we went to the front to pay. He told my boyfriend to go get the other shirt from the dressing room, and when he paused in confusion, the sales associate snapped at him saying, “there is no tag in this one. I need the other one with the tag. Go get it.” I understand not getting amazing service, people have bad days, but the sales associate seemed to be going out of his way to be rude. The store was NOT about to close, we spent over $200, and we were very respectful and kind throughout our time in the store. We were wanting to get a few more things while we were in there, but since he was making us feel extremely uncomfortable, I ended up just ordering...

My recent experience getting a rental vest from this Men's Wearhouse was awful, and I strongly advise against doing business here. The staff I encountered were pretentious, rude, and acted as if they were doing me a favor just by providing basic service. They told me and my cousin that we could not walk around the store while we were waiting for their incredibly slow "check in" process - do they not want potential shoppers to look around while they wait? Their condescending attitudes only added to the level of frustration to an already bad situation.

The issues began when I was double-charged for a vest rental—once during the fitting and again at pickup. The fitting itself was a joke; all they did was ask me "medium or large" for sizing, and the big guy "helping" us out there just had a "better than you" attitude the whole time. Whatever, I got fitted, paid and left.

Knowing what I was getting into the second time, when I went to pick up the vest I knew to expect the bad attitude on my way in. It didnt matter any way, I just needed to try on the vest and leave... right? right!?

Wrong.

After trying on the vest, the associate refused to let me leave with it, saying that I had not yet paid, even though I showed them my bank statement from the day of the fitting, which clearly matched the amount they were demanding I pay again.

Instead of correcting the mistake, they made me wait for 30 minutes while they got on the phone, only to tell me they’d need to conduct an "audit" and I would have to come back later. Were they friendly or courteous during this process? No. no they were not.

In the end, I was forced to pay double just to get the vest I had already paid for. My only way out was for me, the customer, to figure out their issue by disputing the original charge with my bank.

All in all, I spent nearly 1.5 hours across two visits dealing with what should have taken 10 minutes. This whole ordeal was for nothing more than renting a vest, and the staff's dismissive and superior attitudes made it all the more unbearable. I will never return to Men's Wearhouse, and I suggest you look elsewhere if you want a store that values your time and takes responsibility for its mistakes. Hopefully the vest return...

I only give 3 stars (as it should be 1.5) because CQ was very helpful in sales (limited by what was on hand) and the woman working when I came in for tailoring did her best. The effort by these two was solid and I am thankful. That said…the selection was very limited. The suit and jacket I had to order didn’t fit that well…but I will go elsewhere when I can to get them tailored again. The in-store tailor was not very qualified to be working on men’s clothing. She didn’t seem to know what a medium break was on the pants, or that short cuffs should show slightly on a jacket. She wasn’t listening. She seemed to be asking me what she should when I’m paying for this service. She didn’t provide the expertise that I was paying for. I’m not confident that the end result will be the “perfect fit” that is advertised in every dressing room. The tailor seemed to rush through the process and not really know how jackets and pants should fit. She even said, “I’m a woman and don’t really know about the fit…I’ll have to ask the male tailor.” There were things that she said could not be adjusted that I know can be as I’ve had them done by a Men’s Wearhouse tailors in the past. My shirts may need tailoring, but based on this experience, I won’t trust Men’s Wearhouse to make those adjustments. One of the jackets was put together wrong…one side longer than the other…which the tailor didn’t see and wouldn’t acknowledge. A proper professional tailor should notice these things and be able to say this size is too small or this isn’t sitting right. I have no confidence that these suits will look good on me…to the point where I will wear the jackets as little as possible. I should have gone elsewhere. Next time I need clothes I will go to a better men’s store in another city. Ugh. I feel foolish for trusting...