Total True Automotive IH35 — Local services in New Braunfels

The representatives did not call me back when they said they would, they were unprofessional and gave me a brake quote without telling me what it was for. One representative told me it would be disc brakes, and the other said it would be drums. They also told me it would take 4 hours to get done, which is fine. I just wanted to make sure I wasn't going to be there all day. And I asked them to order the brakes ahead of time to make sure they had them and I wouldn't be without my truck for days, and he told me that he wouldn't do that, I asked why, and he said "For starters I don't know you" While I appreciate that statement because we don't know each other, he can always send the parts back that he won't use but we all have to agree that our time is valuable. I explained that to him and he copped back a condescending attitude saying "It's my way or no way" like I am a child, now I understand I am a woman, but I do not need to be talked down to like a child. I don't appreciate this type...

Went in for check engine light and possible repairs. Their estimate seemed pricey so I asked if I could get my repair done when I got back to Denver Colorado. He said I would be good to go home. Not driving for long when my brother noticed a loud noise so he pops the hood and find they didn't connect the air intake cover or the engine cover. No telling what has possibly gone into my engine. I call them and they pretty much say they they couldn't have forgot to reconnect... So does that mean they think I went in and unhooked things that I don't know about!?? The customer service was horrible when I called. I guess what they say about being with woman and going to repair shops is true. They try to take advantage of you. LADIES I DO NOT RECOMMEND THIS PLACE THEY WILL TRY TO SCREW YOU OVER!!!! I understand people make mistakes but to not want to even help me figure it out. They won't even give me their insurance information so I can talk to them instead....

After reading their reviews about a year ago I started taking my car for oil changes there. My experience is that not only where they fast but also at a fair price. Much better experience than "fast" oil shops. They also check other items such as my filter. When I refused their offer to replace my AC cabin filter they were cool about it and did not try to pressure me. I ordered online and installed it myself later.

My best experience was when I took my Accord for some front end noise. They checked it and found out there was a service bulletin explaining why the noise. They did not try to sell me something I did not need and even though they had done some work to inspect the issue, I was not charged a dime. Honest mechanics are hard to find.

I also took my Nissan Z and they changed my belts again super fast and at a reasonable price. I appreciate good local small businesses and feel the good ones deserve...