PetSmart — Local services in New Braunfels

Several weeks ago my wife took our 4 dogs to this Pets Mart. She spent approximately 456.00 for our dogs shots. While there she made an appointment for all 4 dogs (3) for baths and nail trims. (1) for bath, nail trim and grooming. (1) dog (7 lb poodle) was scheduled earlier than the other dogs. I took the other (3) dogs to their appointment which was at 3p. Unfortunately I arrived 12-13 mins late. I made contact with 2 employees at the grooming department. They had a short conversation and then told me that I was too late and that I would have to reschedule. I asked for a manager who turned out to be the assistant manager. He had a short conversation with the employees and then told me no, that I could reschedule. He never gave his name. I asked if he could check the computer to see if there were any cancellations and he said no that he had already spoken to the employees and the answer was still no. He kept telling me that it was for the safety of the dogs and employees. He said he didn’t want the employees rushing and risking injury to the animals. I asked for the manager and district manager information which he gave after a 10 minute wait. He then came back and said that they could do one dog. I said no and then asked for the status on my poodle. He said it would be about another 20-30 minutes. The poodle was dropped off at 130 p. It was 330 p. I was later contacted by a district manager who was very helpful. I then spoke to the store manager. Unfortunately I can’t remember his name. He did apologize for the way the incident was handled. He said it should have been handled differently. I asked him what course of action he was going to take. I told him that the customer service should have been better. He spoke to me about retraining the employees. I asked him for an example and he said that one of the things that would be done

is role playing using different scenarios to...

Grooming review: We took our lab and chihuahua in to have their nails trimmed. The young lady that helped us was friendly. Another young lady came up from the back and took our lab to a station to trim her nails. They refused service to my Chihuahua because of her heart murmur which I understood but I wish they would have asked me that when I made the appointment over the phone not after I was there. After our labs nails were trimmed my husband went in to pick her up and as he walked out of the grooming area I notice that her nails were still clicking on the floor. I told him that the trim was not done well and needed more attention. The technician he talked to was in total agreement and finished the nail trim herself. She did a great job. She mentioned that not everyone is as comfortable trimming the nails and they offer a grind down service which is $5 more but it gets the nail shorter. If my dogs come in for a nail trim I would like for them to be given to someone who is confident in a regular trim instead of it costing me more money to insure the job is done correctly. I appreciate the friendly service and that the 2nd technician corrected the situation. It's always better to do it right the 1st time...

Other than the expected little bit higher pet store price for things, overall the store is really nice and has a nice selection of items, frequently you can find good deals and most everything. When you're buying pet supplies, it is advised to go through their website and get a subscription because that brings the prices on most things down to a more reasonable price. Always recommend bringing the dogs when looking for things for them, just keep an eye on them and make sure that they don't try to get the expensive items that you don't want to buy at the time. We discovered they do have plenty of cleanup stations, we walked in the door with one of our dogs and the first thing he did was leave a puddle.

We buy stuff here frequently so I see no reason not to recommend them as a great resource for all your...