Cellphone Masters — Local services in New Orleans

I went there less than 2 weeks ago for a screen repair on my iPhone 11. Now, I know my phone is not in the best condition, so I made sure to ask them if there were going to be any problems. Because I would have never gotten the phone fixed if I knew it was basically unfixable. The man assured me that he could fix it. I gave them 77 dollars for the repair. About a week later, I felt that the phone screen was a little wiggly and a couple days later the screen completely fell out of the frame. I went back to the place and they told me that I had a 2 week warranty, but because the phone had some other issues that they could not do anything for me. They told me it was like that because of the damage that the phone had endured, which is understandable but don't just take my money and say you can fix it. That is a bad business practice. I could have kept my 80 dollars and put it towards a new phone. She insisted that I should give them another 80 dollars to fix the screen again, but when I asked what the difference would be if the screen could fall out again she went into a blank stare. She then tried to get me to pay 250 dollars for a "full repair" , which I would be a complete fool to entrust them with. She called who I presume to be the manager and said that they would "discount" 50 dollars. That would bring my total to 200 dollars (plus the 80 that I already paid). I asked for a printed quote in case I decided to go back, so that I could get the same price. I realized that on the paper she put that I had an iPhone XR, but my iPhone is purple and XR's don't come in purple. She wasn't even sure what kind of phone she was inspecting. Andrea was not rude, but ultimately not helpful. I'm going to make sure I post about this on...

Many of the reviews here seem like fake reviews. Please read mine, and I encourage you to check Yelp too (wish I had) as it seems I'm not the only one.

They fixed my screen very quickly and I was initially quite happy with the turnaround; the young woman at the counter was kind and polite. I then started to notice the screen had issues, sometimes going black randomly, within days of the repair, and my battery life was significantly shorter. Taking it in to another trusted shop, I discovered that Cellphone Masters had literally stolen my battery during the repair, replacing it with a cheaper aftermarket one with poor life, not to mention the low quality job/parts used to fix my screen. Avoid at all costs

Edit: I came to your store for a screen repair. Indeed you did not fix a battery for me-- my battery had no issues, that is until you swapped it for a faulty one during the process of my screen repair. Here's a photo of the storefront that I took that one time I've never been...

Inept employees, dishonest managers and they do not care about you as a customer. They lied to me... kept me hanging and broke my phone I brought in to get repaired. My cracked iPhone was becoming a problem for me to text people on my iPhone 8. They said they'd fix it but they broke my home button and then tried to have me pay for the repair knowing they broke it. After questioning them they admitted they broke my home button ($250 repair at Apple) and then they lied to me saying they'd have an expert come in and fix it... they didn't... kept lying.... didn't even say sorry and its a shame I never read the reviews before I went in.... eventually, I had to order a new phone and toss the one they broke in...