& Other Stories — Local services in New York

I come to this location once or twice a week in order to get first dibs on new inventory! I love this brand and it's safe to say that 75% of my wardrobe comes from this location and from COS. It's disappointing that I have to write this 2 starred review. There's always this one guy that works there who always looks at me as if he's bothered by my presence. I had 2 pairs of pants that I wanted to try and on and as I approached him in the fitting room... he quickly points towards the fitting rooms. No smile, no real communication. I come out of the fitting room and the guy just looks at me and quickly looks away. I wasn't getting any help so I walked over to the register. The girls also had some sort of attitude and hesitated to offer me help with finding another size. I've spent a lot of money here and most of the girls are familiar with my face. I don't steal, I'm not difficult (I barely talk to anyone) and I always BUY... so why am I getting treated like this. Maybe they all need new jobs. I'd suggest starting all over again in regards to hiring suitable sale associates. No one begged you to...

HORRIBLE customer service. Woman who I assumed is the manager with long dark brown hair was rude. I asked for a price adjustment. She noted it is not possible as they don’t honor them. So I asked to do a return as it’s within the 30 day period and purchase the item back at the sale price. Which there is literally nothing wrong with doing as I bought the item 10 days ago and is brand new never used. She first told me to get out of the way as she was helping another customer (which, I was never in her way) then had a rude tone with me the entire rest of our conversation. Then she stated that the new item would be final sale. Which is absurd because all I did is return something (brand new with from 10 days ago) and rebuy it. Why would that be final sale? Literally the worst experience. Lolol. You work in customer service, maybe being slightly customer friendly would be the move. Anyways, hope baby girl gets a full 8 hours of sleep tonight and eats a sandwich so she’s not cranky...

I ran from work to grab a quick accessory and the guard was closing the doors at 7:45PM. A group of other women were also trying to shop but he told us they were closed, with 15 min left. We complained that there was still time and he said he would ask the Manager. After asking he let us in and we were immediately greeted with “we are closing in ten minutes” as if we weren’t already aware of the time. The music was off and all we heard as we shopped in awk silence was the counting of the registers. Sadly I needed to buy something but in any other situation I would have left bc of the lack of consideration from the whole team. Not a single person said a thing or even tried to help knowing that they wanted us out asap-maybe try asking if we were looking for anything. In the end I bought something very reluctantly but rest assured I’ll never shop...