AG Urgent Care Jamaica — Local services in New York

I went to AG Urgent Care in Jamaica on Saturday 14 Oct 2023 feeling quite unwell - aches and pains, shivers and shakes and also quite severe back and shoulder pain. I was seen by Latoya Betton who listened to my chest, took vitals and said I had the flu and prescribed anti virals. What she didn’t do was tap on my chest which would have revealed that I actually had pneumonia. I also question how she could have listened to my chest and not heard pneumonia given by that stage I actually had quite severe pneumonia. The severe back pain should also have led her to contemplate this and to order a chest Xray - but she didn’t order that. She also said my temperature was normal but failed to put together that I was taking both Advil and Tylenol - which I was and which I told the nurse. That is - my temperature in the clinic was medicated.

Later the same day, the pain in my back got so bad I had to go to Emergency where my shortness of breath was also noted immediately and they were immediately concerned, ordered a chest Xray, CT Scan and other tests and determined that not only did I have pneumonia but that it had developed into Sepsis. I was admitted to hospital for 5 days altogether, lots of IV antibiotics and other things.

Had I not got to Emergency, given sepsis had already started, I could have ended up in septic shock and died.

Latoya Betton failed in her care for me. She failed to diagnose pneumonia and failed to clinically avert to what my symptoms could suggest or order appropriate tests.

I called AG Urgent from hospital on Monday 16 Oct 2023 to complain and have this matter escalated as I was concerned for patient care at the center and wanted to ensure no one else had my experience. I was told I would be called back for follow up. It’s a week later now and no one has called me.

Based on my experience, AG Urgent Care is unconcerned with actual patient care or experience and I would strongly advise against visiting the practice and especially warn that Latoya Betton may get your diagnosis wrong - and it could...

I had a terrible experience at this clinic yesterday. I went in for a rapid test which should’ve taken all of 15-30 minutes but ended up waiting two and a half hours to be seen. They had medical emergencies to tend to in the beginning which I understood to an extent, but to have a stalled waiting room full of people in the middle of a pandemic where people are still testing positive left and right is beyond unacceptable. When I finally got close to being seen, I was told that the receptionist never logged my information in the system which is why people who came after me, got seen before me. How could that even happen? That’s the most basic step upon a patient’s entry into a clinic. That held my process up even further. When I finally got seen, there was more chaos as the staff couldn’t locate my chart. The attending physician, Janet, also had no bedside manner. Very rude, gave me no real medical suggestions as to deal with my diagnosis, and sent me on my way. Lastly, the unprofessional conversations that can be heard from the waiting room were out of line! Sick patients shouldn’t have to hear booming laughter from staff so casually leaning against the reception desk. Do...

My name is kisha and i am a patient at Ag urgent care Jamaica location I have to say that this place is an amazingly wonderful place to go to for care, no matter the urgency or non urgency related need . The staff and providers especially Jannet is so careing and warm she is filled with empathy and humility and i look for that in a provider because thats what heals people. bertilia and the other staffs are so inviting and ready to assist with a smile no matter how stressful the situation or the demands are bertilia will make sure your visit is like home. Micheal and Ann went the extra mile to make sure that my results were ready and uploaded in my we health profile for view ASAP as i needed them for work on monday you ladies rock and you all are the foundation and drive of this beautiful organization . THANK YOU FOR CAREING GOD BLESS YOU ALL ....DANIL/INNA kerp up the great job and mek sure you treat these...