Planet Fitness — Local services in New York

2525 UPDATE

NEW MACHINES, SAME PROBLEMS. THEIR TESTING OF THE CARDIO MACHINES IS "MAKING SURE THE LIGHTS COME ON" NEVER MIND THE FACT THAT THE RESISTIANCE ON MOST OF THEM HARDLY WORKS. SOME MEMBERS COME IN WITH THEIR OWN PERSONAL TRAINERS THAT STAKE CLAIM ON MULTIPLE MACHINES AND WOULD TRY AND INTIMIDATE PEOPLE FROM NOT USING IT. THE MANAGEMENT WOULD EMAIL YOU FOR HOW YOU FEEL ABOUT THE GYM AT THIS LOCATION AND WOULD BE DISMISSIVE ABOUT IT WHEN YOU LIST OFF ALL THE PROBLEMS. I CAN ONLY IMAGINE THEY'D MAKE IT HELL TO CANCEL IF I TRIED GIVEN HOW MANY TIMES I'VE GIVEN THEIR CUSTOMER SERVICE EXPERIENCE SURVEY A LOW SCORE.

ALTHOUGH THIS GYM HAS NO CONTROL OVER WHO JOINS, BUT THE CLIENTE HERE ARE JUST ABSOLUTELY THE WORST. THEY'LL TAKE A MACHINE, DO ONE SET AND SCROLL TIKTOK FOR ABOUT TWENTY MINUTES. I SWEAR I SEE MORE PEOPLE ON THEIR PHONES AT THIS GYM THAN ANYWHERE ELSE. THE OVERCROWDING IS THE WORST AFTER 12PM, TIME AND AGAIN I'VE ALWAYS SAID THEY NEED TO GO BACK TO 24 HOURS, THIS LOCATION IS NEAR A DENSE TRANSPORTATION HUB. THEY STILL NEED SOME MORE MODERNIZATIONS TO THIS GYM COMPARED TO THEIR NEWER FRESH MEADOW LOCATION. IF THERE WERE ANY OTHER GYMS WITHIN THE LOCATION OF THIS ONE OR NEAR ANY OTHER RELIABLE TRANSPORTATION, I'D GO TO IT.

2024 UPDATE THIS PLACE IS STILL TRASH. MACHINES BROKEN, NOT ENOUGH STAFFING. STILL NOT 24/7 SO YOU GOT LOTS OF CROWDING AND THE WORST POSSIBLE CUSTOMERS THERE.

2023 UPDATE GYM IS NO LONGER 24/7, GOOD LUCK CANCELLING YOUR MEMBERSHIP CAUSE THEY'LL KEEP BILLING YOU. THAT'S COMMON STORY YOU'LL HEAR WHEN EVER YOU COME TO CHECK IN. Since the gym is no long 24/7 there's a massive overcrowding issue. The place feels more intimidating now because you got the hostile gym rats who hog machines for hours and even though you politely addressed with the other member they'll respond in threatening manner to point feels like you're better off calling the cops (Luckily 103rd is around the corner). You got the summer promo kids hogging the machines. The machines are all mostly fixed but they keep breaking because the gym rats and the high school kids want to make up other exercises on the machines. The management really doesn't care here, the staff don't care either because all the the paper dispenser would be empty and the disinfectant spray as well.

If you can go to Blink on Springfield and Hillside, they have a better parking situation too and a better class of other members too. This place turned into a hole, after the they got rid of the 24/7 hours, you got the IG influencers, roided up monsters, entitled karens and kens who feel they own every machine cause they can occupy two or more machines at once. I want people to read the history of how far down hill this gym has gone to avoid it at all cost till things improve.

2022 UPDATE MANY MACHINES STILL MISSING PINS! EVERYTHING IS STILL THE SAME.

UPDATE

If I can grant this gym no stars I would. most of the machines have been vandalized, rusted or the pins are missing. It's perpetually filthy inside. The staff is inattentive to people walking in, so some random vagrant and sketchy people tend to just walk in without checking in. The water pressure for the fountains is ridiculously low, like you need to suck the fountain spout if you need water it's counter productive if you're trying to reduce waste because all it's doing is forcing people to buy the water bottles inside.

I don't appreciate the person here on google telling me to "talk to the manager" because if the manager doesn't know about this at this point they genuinely don't care and Planet Fitness corporate needs to...

Review for Planet Fitness (Supreme Fitness Franchise) My child was violated.

Request to print the contract for you to read it before signing. They will say they can't unless you sign.

Unless someone raises a class action, lawsuit against this company it won't stop.

The manager said he or she is not required to inform the customer of the fees in person on the first visit of the gym. Especially a minor. It's online in the fine prints. They didn't even inform me. Either I asked them specific questions, and they failed to put in those details. Very deceptive. My child was very excited to go to the gym. You have been taking all his earnings, which is approximately 115.00 in less than 2 months

I want to share our experience with a Planet Fitness franchise, Supreme Fitness, to help others avoid unexpected charges. My child, a minor, joined on November 8th, 2024, after seeing their $1.00 plus tax signup promotion. He also paid $9.00 plus tax to use the gym until November 17th, 2024, their billing date. Unfortunately, important details about the membership were not clearly explained upfront.

Here’s what happened:

After the initial payments, additional charges appeared, including $33.38 as a gym fee and $20 as a late fee, totaling $51.38.

This pattern of unexpected charges continued for two months without a clear explanation at the time of signup.

After two months, an annual fee of $51.28 will be and continue to be charged on the same date every year. This critical detail was not communicated during the signup process.

When we spoke to the manager, they claimed all terms were available online and did not need to be explained in person.

As a parent, I find this practice unacceptable, especially since minors may not fully understand the terms of their membership. Businesses like this should clearly explain all fees, including annual charges, late fees, and cancellation policies, in person during the signup process—not just rely on online fine print.

If you're considering joining this gym, I strongly recommend:

I am asking for a detailed explanation of all fees, billing cycles, and annual charges in person.

Requesting written documentation to ensure you fully understand the terms.

Transparency is essential, and I hope this review encourages Planet Fitness franchises like Supreme Fitness to prioritize clearer communication with their members, especially when minors are involved.

The manager told me via the telephone they are not responsible for telling you anything once you are sign-up online. People understand they will not inform you on your first-time in-person visit. They are required to even if they claim to in their policies, they are required to in New State especially a minor.

I was reading their contract indemnity clause. Go back to New york article and read, which protects you. Start voicing your complaints one by one until you get enough people to get the courts attention to how they...

The current General Manager (Vanessa) at this location is truly as incompetent as she looks. Not only does she not take her job seriously, she also doesn't show any real interest for any member concerns. I thought Planet Fitness as a company heavily valued customer service. However, it is clear as day that the value of customer service does not apply to management here. In addition to the horrible effort towards direct support and assistance to many members such as myself, I have observed that this Club especially does not practice what they preach. You will walk past signs and constant reminders that all hold no weight when it comes to the maintenance of this location. For example, did you know that members are not permitted to leave their belongings in the lockers overnight. That would come to you as a surprise if you've ever visited this location as you will notice that some lockers are often occupied for months at a time despite the owners never having returned for them. This as a result, leaves a limited amount of lockers for people who genuinely want to use the gym on a day to day basis. This is unfair, and a far different experience compared to the Planet Fitness on Metropolitan who establish their policies and take them seriously. This avoids confusion amongst members, avoids unnecessary conflicts and penalties on our accounts, and so on. I truly hope that there will be an update in the area of management at this Jamaica Ave location, as I have many friends who frequent this location, this is the most convenient time and travel option as well. But clearly General Management can care less about the members and their needs at the moment, and it is super unfair as I put a lot of money aside towards this...